Customer Service

customer service

Garner, NC, Drivers Rely on Carfix – Auto Repair Garner Customer Service

Carfix – Auto Repair Garner would be nothing without our customers. We want to be their one-stop shop for all their automotive needs. This means you. We want you as our customer for life. We aren’t satisfied until you are satisfied, so bring your vehicle in to let us prove it.

Automotive Tips Our Customers Love

Today’s automobile is something Henry Ford never could have imagined. Cars, SUVs, and trucks seem as if they’re more digital than mechanical. Between digital dashboards, on-board computers, and oxygen sensors, you have plenty to let us worry about.

Note we said, “let us worry about.” That’s because with today’s complex automobile technology, it’s always best to let experts handle the tough stuff. It’s an entirely different beast to tune-up a 21st-century vehicle than it is that classic ’50s Corvette you have stored in your garage.

There are some tips we have for you, however:

  • Read the boring owner’s manual. It contains crucial information about your vehicle.
  • Follow the manufacturer-recommended maintenance schedule to the T.
  • Log all the service and repairs you have done on your vehicle. Keep the receipts, too.
  • Come in right away when a dashboard warning light illuminates.
  • Keep a list of the symptoms if your vehicle acts strange and the exact time they occur.

The better we both understand your vehicle the better we can maintain it.

… And We Will Maintain It

If you notice anything odd about your automobile – acceleration, odors, performance, sound – let us have a look right away. The sooner you bring your vehicle in, the sooner we can isolate the problem. Immediate action avoids costly repairs, and so does maintenance. We can

  • Flush systems and replace fluids
  • Change the oil
  • Replace belts and hoses
  • Replace tires and perform tire rotations, balancing and alignment
  • Perform system checks
  • Tune your vehicle up
  • … offer many other services

We will sit down with you to determine the best maintenance schedule for your vehicle based on the manufacturer’s recommendations, your driving habits, and our experience. To make your service experience as positive as possible, we assure you that you may

  • Ask all the questions you want. We’ll explain everything.
  • Call us for updates, but don’t worry. We don’t perform services without permission.
  • Discuss your final bill, including labor rates, the parts, and repair time.

We will also get your contact information so we can reach out to you if necessary.

Your One-Stop Shop

Carfix – Auto Repair Garner has earned a solid reputation in and around Garner, NC, for quality work and superior customer service. Call us at 919-771-0300 to schedule an appointment or stop by our shop.