See what our customers sayCarfix Customer Reviews

I went to this mechanic with an urgent problem because my friend had such a great experience here. John Wilhelm and his staff were extremely quick and helpful. They figured out the issue even though I came by only a few minutes before closing, then fixed it successfully while being fun to chat with. I really appreciate your help and will always be recommending you to others. Thank you again!

John and team were extremely helpful and understood my needs. They didn’t try to upsell me on anything more than I needed. Will definitely be using them again!

Amazing service wouldn’t trust anyone else to check my vehicle.

Loved this shop! I went to a different one initially and sat for two hours without my car even being looked at. Came here instead the next day and so glad I did! So professional and nice. Got my car in immediately and had the tires rotated, oil changed, brakes/rotors replaced within 4 hours. Had my car back to me by lunch. Provided me with photos of the damage and a comprehensive report of what my car needed so I knew they weren’t bs’ing me. Fair price for everything! Not to mention they provided step-by-step what was happening with my car via text and phone calls. I will not take my car anywhere else now!

My experience with Carfix on Hillsborough in Raleigh could not have gone better. The testing and repairs on my 2021 Subaru Ascent were done promptly and professionally. I needed the car a day earlier than planned and they met that goal. I highly recommend this Carfix location.

Always get great service and honest opinions. We had to get a part ordered and they worked with us on the scheduling.

Great service, an affordable price and all just around the corner. Couldn't ask for more. I'll certainly be back again and again.

John was so kind and thoroughly explained what the issue was with my car and gave me a lot of options. I will be back. Thank you!

Carfix Hillsborough St did s great job. Everyone was very professional and nice. Great communication, written estimate emailed to me

Review of the Hillsborough St location: An honest repair shop that fixes things that need fixing and they do it well. The shop doesn't invent problems. They stand behind their work. I've recommended Carfix's services to a number of friends and family members. This is my go-to shop for a 2000 Jeep TJ and 2009 Honda Accord.

Great people with excellent customer service skills. Very detailed analysis and workmanship. Highly recommended…but not cheap. However, you receive value for your money.

Best shop in Raleigh!!!!

I have nothing but praise and thanks to the crew at Carfix and especially the personal care and attention that Zander has generously blessed me with each and every time I visit the Garner branch. I am not the typical 'customer' they have to deal with as I have always serviced and repaired all my own vehicles as well as other friend's and family. That said, I'm very particular and cautious in handing over my equipment to another and rarely do so because of the haphazard and inept service that is the usual case with American business practices as a whole...can't seem to trust anyone to do the job you overpay for generally as has been what few jobs I've ever hired out, not usually mechanical but yard work and very few other jobs I've wasted time and money on hiring others. HOWEVER; not the case with Carfix ! I've gotten older and just cannot get under the vehicles anymore. I cannot express the confidence I felt on my first oil change when the mechanic checked every fluid, shock, antifreeze, brake system, belts and any other wear part or consumable area that eventually needs attention....and even took pictures and delivered a printed summary of their finds. They were very thorough and highlighted potential future issues. They never pressured me or attempted to upsell anything, just informed me and the decision was mine to make. I'm impressed with their honesty and true intent on REAL customer service they actually deliver on vs others that may not be as honest or even effective. And I dare not even bring up deceitful, overpriced dealerships, I can give you horror stories on...total embarrassment to the field of vehicle repair and maintenance. Thank you Zander and all the other office members that have been more than kind to me, and all the mechanics that have serviced my vehicles !
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Great staff, great people, would highly recommend to anyone in the area that needs anything done to their vehicle.

Went there for a small oil leak. Was just a bad gasket on the drain plug. Fixed it at no charge, since they did the last oil change. First class place that I will keep going to!! Great and friendly staff as well!

The staff is so courteous and professional, Extremely thorough and reasonably priced.

Very thorough, professional, timely with excellent communication. You won't regret taking your car here! Tim and Brian were great highly recommend!

The Carfix team keeps my 2010 Equinox maintained and functioning at its best through oil changes, inspections, and repairs. They stand behind their work. The Carfix team is the best!

Everyone is friendly and knowledgeable. Work was doing quickly. I’d definitely recommend CarFix!

Excellent✌🏾💋

Thank you Zander and crew at the Garner location for your excellent customer service. You and your team are always very willing to go the extra mile to ensure the work that you recommend and accomplish is top notch and complete. I am traveling to Maine feeling safe knowing that my truck is in great working condition and ready for the journey.

These people are great! The service was great. They kept me up to date with their progress and their work. Gave me various options in regards to payment if needed. I would recommend!

The Carfix team is highly professional and thorough. The team did great work on our car, and their staff is fantastic to work with.

Very thorough inspection and gave details on all the work that needs to be done . Kept me informed throughout.

Tim was incredibly helpful and got my car fixed up in a timely fashion. Very grateful for the excellent help and great service I received here!

Awesome service. Great professionals. Clear, prompt, and respectful communication. Tim was the service person I interacted with and he surprised me with the level of professionalism and the commitment he showed to his work and me, his customer. I’ve never heard of Carfix before. I found it on GoogleMap as it was very close to my house. From the first phone call I placed and Tim answered, the level of respect he had in our conversation was noticeably much better than the other shops I’ve interacted with in the past including the Mercedes dealership. Right then, from that first phone call, I made the gut decision to work with Carfix because of Tim’s professionalism and good communication. My gut was right. The rest of the interactions were fantastic. Transparent communication, very fair, and my issue with my Mercedes turned out to be an issue with a part that was under warranty. So I had to go to the dealership instead due to the warranty. Carfix did not charge me anything after they conducted the diagnosis while accommodating my schedule. It’s not often finding excellent service like this. I absolutely recommend reaching out to Carfix if you appreciate great service, honest on-time communication, and respectful and fair treatment. And ask for Tim!

absolutely amazing experience with Kit and his crew. The guys explained everything perfectly, great customer service, and very detailed in overall process. I will recommend anyone to go here and so glad I stumbled across them.

Carfix made getting my inspection so simple and painless. Tim was super helpful in walking me through all the fixes that were necessary and helped me prioritize the ones that were not needed for the inspection. He was even able to call me an uber as I did not have a ride when I dropped the car off. It was a great experience and I’ll definitely be going back.

CarFix has consistently provided the highest level of customer service I ever experienced at an auto repair shop. They provide accurate up front prices, are very thorough, and keep their word on when they say they are going to follow up.

Brought my car in to be inspected as my plates were out of date. Was helped by Tim who set me up for the inspection and also a free general car inspection to make sure all was looking good. They had a very thorough look through and gave many recommendations with pictures for some maintenance. I ended up only sticking with the general inspection for now as I do a lot of my own car work but when I need service on my car for things I cant do myself I will be coming here. Tim’s customer service was top notch and they completed everything very fast. Love the online inspection report with pictures and explanations. I highly recommend this auto shop if you are looking for a good shop with great customer service.

Excellent service and very friendly staff!

Ran over a screw and brought the car in to John & crew. They fixed it up quickly and were so kind and helpful! Would recommend to anyone!

tim works excellently, explaining everything to you. I recommend this store. Their work is excellent.

The customer service at the West St. location is always excellent, but the best part of the service is the itemized list of EVERYTHING on your car that needs attention. They don't fix anything without calling first, and giving an estimate, and they allow you decide what gets fixed, and when. That information is invaluable.

Kit and the Carfix crew were Very knowledgeable and courteous. I’m will definitely use them again.

They got me in quickly, were flexible when a work event needed me to move my appointment back a day, and provided quality service!