Carfix

Carfix Customer Reviews

Here at Carfix, we always aim to provide you with the best customer service in the industry. Customer satisfaction is extremely important to us and we value each one of our customers on a deeply personal level. We work hard to establish a strong, lasting relationship with everyone who steps foot in our shop and our passion for building close connections with the communities we serve is a big reason why so many people continue to trust us for all their automotive repair and maintenance needs.

Curious about what past customers have had to say about their experience with Carfix? Feel free to take a look at some of the reviews below to get a better idea of how we continue to go the extra mile for all of our customers.

4.7
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Amber C.
Amber C.
Great experience with Tim, Xander and the entire team at Carfix. They were very helpful from my first phone call to the last. Will definitely be a repeat customer.
William M.
William M.
Best shop in Raleigh!!!!
Paul G.
Paul G.
Convenient and quick. Friendly team helped review potential issues and quickly fixed what was necessary. When the wrong part was delivered and fix was delayed they provided Uber round trip to ease my wait.
susan P.
susan P.
Excellent service. Everything my car needed was explained in detail and repaired expertly.
Jim D.
Jim D.
Everything went well, and they treated me like a valued customer.
Alec S.
Alec S.
My go to repair shop for all BMW and Mercedes needs. Highly recommend!
Amedeo R.
Amedeo R.
Carfix was recommended by a friend who had a positive experience. I damaged a wheel by hitting a curb, and I was prepared for an expensive repair. Ron was super friendly and helpful. He explained I didn’t need much work — just an alignment. I ended up buying a set of tires as well, but the fact that they talked me out of buying unnecessary services says a lot. I’ll be back.
Blaine B.
Blaine B.
Great service! Been coming here for years and will continue to do so for all my car needs.
bruce C.
bruce C.
Friendly crew. Everyone is amenable to your given situation and they earnestly try to meet your needs. The crew is exceptional when it comes to customer care. Best mechanics I've worked with in years. Keep up the GREAT work.
Addison P.
Addison P.
I’ve been bringing my car here for over a year now and car troubles are a very anxiety-inducing issue. But they were willing to handle my needs (like texts over phone calls, willing to explain why work needs to be done, complimentary shuttle services) and I think most helpfully give you a link to their inspections, so you can not only see the trouble yourself but are provided a detailed explanation *in text* for why this work is important and should be completed, which is incredibly helpful. They always get my baby back to me same-day, and while I hope in future they’ll only see me once a year, I know I have a reliable and helpful mechanic in Raleigh.
Christine L.
Christine L.
CARFIX - top quality service. Routine maintenance and unexpected repairs … they are always an available, thorough, and professional.I keep going back for these reasons. Also, I get to support a local business.CARFIX - excellent service, as always! Got me in, provided an Uber ride to my nearby office, did a thorough assessment, and promptly got me rolling again. Even better - CARFIX let me know that they covered the repairs 100% because they warranty their work for 5 years!!! I had forgotten that they had replaced that part 3 or 4 years back.They stand behind their work!
Beth W.
Beth W.
Good experience, the guys got me out quickly (I was waiting in the shop) and explained what else needed to be done.
Kimm A.
Kimm A.
Wow! How refreshing to find a car repair company that cares about their clients, are kind, responsive, and do not over charge for services. So grateful for their help today!
Tania G
Tania G
I had 4 new tires & an alignment done here- excellent prices and service. I highly recommend! They also have a car service to drop & pick you up so you don't wait at the shop all day.
Judith M.
Judith M.
I came for a second opinion. They beat the original estimate by over$500 and fixed the problem the next day. Love this place!
Jennifer D.
Jennifer D.
These folks were gracious, kind and went out of their way to accommodate me and quickly repair my tire while I was traveling from out of town. Hard to find service like that anymore.
Edric P.
Edric P.
Great service!! Provided details about my car problems and the estimates for each part. The car got fixed within 2 days and all fixed parts work well. I'll visit here more frequently!
Tom B.
Tom B.
The staff at Carfix were very professional. They replaced both front axles on my 2001 Honda Passport. Though it was a bigger job than they had planned, I wasn't charged any more than I was originally quoted. They were fair and honest with me and kept me up to date the whole time. They are now my "Go To" auto repair shop.
Zach L.
Zach L.
Got all the work I needed done quickly and professionally. No complaints and I will be coming back!
Isabel K.
Isabel K.
When immediate attention has been needed have received prompt accommodation and service by professional and courteous service members.
Juanita M.
Juanita M.
Very nice mechanics
pianofred W.
pianofred W.
This is our go-to car & truck care place. very professional, and they make the experience very smooth & easy. Highly recommend CarFix!
Tam J.
Tam J.
The staff is so courteous and professional, Extremely thorough and reasonably priced.
Neon Phoenix G.
Neon Phoenix G.
Friendly staff and comprehensive service. This carfix has been my no.1 go-to for three separate vehicles. Of course, all cars break down, but these guys know what they’re doing and have saved my skin, and my wallet more than once. I’d even go as far to say this is the best shop in the state. No bs, no unnecessary add-ons.
Reese R.
Reese R.
Travis and his entire team are a great group of people. Very personable. Each time, I've gone to them for service, they've been upfront about all services needed, the turnaround time, and the pricing. No hidden charges at checkout. They even offer great coupons online.I feel very comfortable leaving my vehicle with them. I've witnessed their interactions with other customers, and like my own vehicle, they took great care and work as if they're working in their own personal vehicle. I appreciate this about the business standard they've created and have upheld thus far. Thank you all! ⭐⭐⭐⭐⭐
Barrett C.
Barrett C.
Had to get a couple wheels replaced. Ron and Kit were awesome. Did everything possible to get it back to me as quickly as possible.
Thomas B.
Thomas B.
Heather & Richard were super helpful and took great care to get my vehicle back on the road.Thanks guys,Thomas
Carl R.
Carl R.
The Carfix guys in Garner are helpful, friendly, courteous, and proficient. I plan to take my 13-year car back there in a few months for more needed repairs. Carl Russ
deion K.
deion K.
I just want to say that Elliott Baggett is one of the nicest men you'll meet from the first time calling carfix to the entering the building nothing but genuine vibe. He made me feel more comfortable than people I've known my while life. Thanks Elliot
James W.
James W.
Great job well done after all repairs were approved by the warranty company. They got to work explaining too me all the issues with my vehicle. Very professional and knowledgeable folks
Brandon R.
Brandon R.
The staff at Carfix went above and beyond to help me even though I was only in for an oil change and was barely spending any money. I received the same level of attention and service that one would expect from any luxury dealership. The price for a synthetic oily change was also extremely reasonable. 10/10 would recommend, and I definitely will be back for future services!
Brandy M.
Brandy M.
Love Car fix everyone is so friendly I would highly recommend to anyone.
parth S.
parth S.
Easy to work with, transparent quote and quick resolution. Will work with them again
C B C.
C B C.
Extremely straightforward about issues with Dodge Ram 1500, prioritized work to be done to get me back on the road and back to work. Prices for services few bucks less than estimate given by dealership which is always good plus I didn't have to wait 8 days for the repair. Parts in stock amd had truck back a day earlier than promised. Appreciate the technician/mechanics advice about what's next to maintain truck and the awesome front desk staff who called and texted me with updates and numbers. Could've had it done cheaper but glad we came here for their expertise and especially the warrant I couldn't get from my buddy. Thanks Carfix.
Michael H.
Michael H.
My wife was traveling from out of town and had car trouble. We called the closest auto repair shop which ended up being this one and had a great experience. Kit was extremely courteous and offered to do a FREE diagnostic on our vehicle immediately! Full disclosure: we decided to do the repair at our local mechanic due to logistics, but I would have no issues having my car repaired here due to the excellent service we received.
Niko F.
Niko F.
Had a great conversation with Ron and Kit and they expedited everything with my vehicle to be done within the hour since I was on a tight schedule
Jacob S.
Jacob S.
Great experience, Kit handled my car and he was very efficient and friendly. Highly recommend.
Mike M.
Mike M.
As always, the team at Carfix was there when we needed help. They got us on the schedule quickly, the car was ready when they said it would be and we got a full diagnostic report that helps us plan future scheduled maintenance to keep us on the road.
J M.
J M.
I've gone to Carfix ever since I moved to the area and I haven't regretted it. Great service, reasonable prices, and whenever I ask for an explanation of the work they're recommending they explain in plain terms. On my last visit, I spoke with Kit and Ron and they were friendly and fit me in on short notice. When I remembered I needed to get an inspection for the year they were able to add another repair I needed and the inspection on for me.
EDP
EDP
I was very happy the job Carfix did replacing my spark plugs and checking my motor system for any issues. They were prompt and fairly priced. The car is running great now. I will go to them again in the future. Very happy with the job they did.
Antwan N.
Antwan N.
Need your car fixed I recommend this place they are awesome! Ask for Kit he is the man ,great customer service I'll definitely be going back if I have any problems out of my car in the future...
Tanya Z.
Tanya Z.
Brought my Audi A6 in for an oil change and service. I received exceptional service from Kit and Ron. In addition to the oil change I needed additional services provided. They were very flexible in scheduling that around my needs. They were very transparent in pricing and in giving me alternative options. They also arranged for Uber rides to and from my home while service was being done. Their pricing is extremely competitive compared to the Audi dealership. I can highly recommend CarFix for anyone else and will most certainly be bringing my car here for future care!
J K.
J K.
Great serviceHeather always treats us good,Definitely like the fact of choice of work to be done with no pressure.Car maintenance is very expensive these days .
Deandre P.
Deandre P.
Great quality and very nice people to work with
Doug D.
Doug D.
Front axil seals were leaking on all wheel drive vehicle, another shop gave a price more than double carfix. They were not only fair priced but I had my car back that afternoon. It is easy to se why they have 5 star ratings.
Kimberly S.
Kimberly S.
This was our first experience with Carfix and they did not disappoint taking care of us. Ron and Kit know customer service and we appreciate the attention they extended to make us feel that we were in good hands. Thank you!
Keith W H.
Keith W H.
Thanks to everyone at Carfix. The service was excellent.
James G.
James G.
Ron and the other employees I interacted with were very helpful and transparent about the entire process. I felt like I was in good hands. My car runs smoothly now thanks to their efforts. Family-run business with skilled, dedicated workers. Highly recommend.
Anew G.
Anew G.
Been coming to the original location for almost a decade. Started coming to this Raleigh location the last couple years. They have vast experience with different types of vehicles. They done my C5 Corvette all the way to my wife's Honda Odyssey. What makes Carfix different is they are locally owned and operated. They have great staff especially Ron and Kit at the counter. You get a list of the work that needs to be done via text and decide what you want them to work on. Because they have your history you can just come back for future work/maintenance. Carfix has more of a personal touch versus a dealership and they listen.
robert P.
robert P.
Great service, great techs , my tech consulted me about a bushing problem to repair in the near future . Due to lack of funds I skipped the repairs at that time. All personnel were great with great . personality and let’s don’t forget the man driving the van who I like his kiddish remarks lol. Thanks again for all you do.
Angela J.
Angela J.
I'm thankful I selected CarFix Auto from my Google search choices. What drew me to them was the number of years of experience and the numerous good reviews. They weren't wrong! Ron and Kit were beyond GREAT! It's like going to a restaurant and being greeted by a sour hostess. The experience has taken a negative bump. These guys are friendly as soon as you walk through the door and talk to you (me being a woman 😀) in terms I could understand about my car so I could make an educated decision. If I could give more stars I would!
Adam B.
Adam B.
These guys will give you a fair deal. I brought my car in for an inspection because my check engine light had been going on and off. They did a full inspection on the vehicle. When no issues with the engine were found, they gave me a full vehicle inspection report and did not charge me since no maintenance was required.
Greg S.
Greg S.
We had a miscommunication and they changed an air filter i didn’t approve, they removed the air filter and the charge from my bill.
Lewellen
Lewellen
Went here for a 2nd opinion and they saved me a lot of money. Zander explained everything well and they have fair prices. I'd recommend them!
Michael P.
Michael P.
Just moved to NC from out of state and needed somewhere to take my car for a routine oil change & tire rotation. An exhaust shield also needed to be replaced. The original car dealership struck out three times on trying to replace/order the part correctly... the Carfix crew simply used a large washer to re-install the original shield that had fallen off (HEY!). Took a little longer than I expected but Kit took care of me and overall I had a solid experience.
Joe C. T.
Joe C. T.
This repair facility is lucky to have Zander on their front line. He truly knows the meaning of customer service. He is the reason we keep coming back..
John A.
John A.
Friendly and helpful folks.Did a fantastic job in searching down a totally rare Brake problem. I feel Much Safer on the road now.I appreciate the free checkout of everything under the hood.We will be going back in the future!
Ben S.
Ben S.
Great service! I appreciate the excellent communication!
Jimmie L.
Jimmie L.
They done a very fine job have no complaints
Andrew N.
Andrew N.
I had a fantastic experience with Carfix in Raleigh. The team was incredibly transparent and easy to work with from start to finish. They kept me informed every step of the way with real-time updates via text, which made the whole process stress-free. Everyone I interacted with was extremely friendly and helpful, making sure I understood exactly what was going on with my car. Shout out to Kit for providing excellent service!I highly recommend Carfix for anyone looking for honest, efficient, and friendly service.
Jason L.
Jason L.
Kit and Ron were great with first impressions and representing the business. The techs were efficient in finding a solution to my problems and being honest about what needed fixing. Will be returning for future business without a doubt.
Sarah S.
Sarah S.
Detail oriented service, kind and professional. I have definitely found a new place to take my car. Kit is great!
Shilun Z.
Shilun Z.
I would like to say a big thank you to every employee, especially Kit. I am very grateful to him for patiently answering my questions and helping me make an appointment for services every time. I have to say that I am really satisfied with the service of this store. I really like having my car maintained here!
Sean H.
Sean H.
Ron and Kit were very knowledgeable and responsive about my issues for my truck they even got me an Uber to come pick it up when it was ready…i highly recommend you come see these guys they are Grade A
Lafaye B.
Lafaye B.
Great customer service. Second pre purchase inspection and both times very thorough and knowledgable. Definitely recommend and plan in using for future service needs.
Jose G.
Jose G.
Great job guys
Andre D.
Andre D.
I have always had an excellent experience with CarFix. While out of town, I needed a part replaced that was under their warranty. They coordinated with a local shop to order and install the part, keeping me updated throughout the process. Their customer service was top-notch, making a potentially stressful situation incredibly easy. Highly recommend CarFix for their professionalism and efficiency!
Sunshyne B.
Sunshyne B.
This location has Superb customer service each and every time I step through the door greeted with the same energy, smiles ,laughs and outstanding performance on cars. Very detailed for a woman to understand in breakdown a problem to a car( gerber). The person that locked me was Steven. He has now went to better positions but he left the store in the best of Hands. I feel secure coming to that location where the he is there or not but God knows I love to see Steven sent from the customer service Gods themselves. He is the Thor of customer service. The team at that location is the Avengers! They are all my super heroes. Keeping me moving when my business is based out of my car daily.
John A.
John A.
Had my Genesis inspected. They were very nice, friendly, fast & competent!
Steve S.
Steve S.
This was the 1st time I took my car there. This will be where I take my vehicle every time. I called them in the morning and told them the issue, they told me to bring it in, and I was ready by the end of the day. They fixed the issue and looked over my entire vehicle for any other issues. There were a couple other issues but they didn't try to pressure me into getting more work done. They were incredibly knowledge about everything and explained everything they did in detail. They have a new customer in me! I recommend this place to everybody.
Mike W.
Mike W.
Excellent and thorough service! Was a painless experience from start to finish. Elliott will take good care of you.
Jean P.
Jean P.
Great place to do business!
Fran R.
Fran R.
Carfix, located in Garner NC is clean and well maintained. Staff are always warm, friendly and ready to help. Each time they do a total inspection to be sure it's safe to drive and to be sure small issues don't become big costly problems. I'm always very pleased to have them service my car. 5 Stars, every time!
Kirk S.
Kirk S.
Had transmission issues, and needed a new one. Zander has been incredible to work with, very responsive and communicative, as well as dealing with our extended warranty company on our behalf. I would recommend Carfix any day of the week, thank you for your hard work!
Rolland H.
Rolland H.
Great service. Very nice and professional. Bill was way lower than I thought. Good place to go.
2roodogg
2roodogg
Very courteous and professional.
Andrew M.
Andrew M.
Great service and great location. How many locally owned shops have loaner cars? These guys make it so easy. Hadn’t been there in 2 years since I had free oil changes on a new car. Needed tires and was quoted by Mike the owner. Zander took over from there. A loaner was given so I didn’t have to kill my day. And 2 years later all of the same guys are still running the place!
Erika L.
Erika L.
Very helpful and professional! I would not hesitate to bring my car here again!
Jimmy H.
Jimmy H.
Professional, convenient, reasonable pricing, super staff. These folks are super to work with.Second visit. Superior service
Joel N.
Joel N.
Always enjoy working with the folks, very thorough and to the point.
lisa B.
lisa B.
Have used Carfix for years for our car repairs, happy with the service and professionalism. Would recommend and will go back again when needed.
Donnie L.
Donnie L.
We had a pleasure with working with the great team at Carfix. They broke down what was needed to be done for our Vehicle based on severity, routine maintenance and add pictures depending on what was wrong. They also break the bill down very clearly and you get to choose what service you would like done and not. Very reasonable price's no bullshit charges. They had to get many parts for our Vehicle and they were very quick and responsive on what they needed to get and how long it will take (which was fairly quickly). We will be taking all of our vehicle's to this location for any issues and routine maintenance.
Amanda C.
Amanda C.
Carfix was able to see me on the same day and help figure out what was wrong and got it fixed by the next day! Kit was so nice to work with and explained everything so well and was so helpful. I will definitely be going back for all my car needs.
Steve M.
Steve M.
Car Fix has always backed their work up on any repair. My wife needed a battery that was under warranty from auto parts store. Zander provided great customer service by making arrangements for delivery and replacement at no charge.
Demara W.
Demara W.
A1 services definitely a auto service location I would recommend to everyone. The detailed vehicle diagnostic inspection they provide is a winner to help you understand what is needed to keep your vehicle running. The agents are professional, friendly, and full of knowledge. They explan every services that your getting or need and why. The informational and interactive vehicle health report link they send you is the best. Especially it has video links that show how the services are performed.. I couldn't have ask for a better experience.
Robin H.
Robin H.
While traveling to Raleigh last week my left front tire picked up a large bolt. I called, explained my situation and Elliot said, Bring it on over, we'll take care of you.We've been a customer of Carfix for at least 15+ years. At no time have we ever felt we were being taken advantage of for any work performed.We love we get phone calls describing what was found and possible solutions- with pictures.We HIGHLY recommend Carfix for their OUTSTANDING customer service and work.p.s to our surprise, Elliott did not charge us for the tire plug! We love that team of mechanics and will continue to return.
Brenda B.
Brenda B.
What an amazing experience. I was passing thru Raleigh and had a tire blow out when I hit a pothole in the rain. Zander and team went above and beyond to welcome me and reassure me that it would be ok. Such timely service, everyone was so polite and professional. They did an incredible job to get me back on the road in a timely manner. The manager even drove to the distributor to pick up the tire I needed. Thanks CarFix team of Garner, you are amazing! Customer service extraordinaire. 👏👏👏
adamog45
adamog45
Great Company. Awesome People. Top Quality Workmanship, Management and Staff. Pleasure. Tyson, Zander, Nick, Ken, Jr, Elliot and of course Mike. Great People. Just to mention a few of the staff. Carfix is my go to place for life 100%
Hershal P.
Hershal P.
I get consistency great service here without pressure to add on many other services. They notify me of manufactory recommendations and inform me of the benefits of having them done. They have maintained my vehicles for many years without any issues or concerns. I highly recommend CarFix
Paul D.
Paul D.
Great service. Very helpful during an emergency!!! A tad bit expensive, but you get what you pay for. Thanks!!
Richard S.
Richard S.
Heather was very helpful and went out of her way to help me with a recall. The tech had my vehicle in and out quick. He even caught that my wipers were torn and my tires were low. I will definitely recommend bringing your vehicles to this store.
Nikki M.
Nikki M.
Omg Ron save my life and car I really appreciate you so much.. GREAT STUFF
Carolyn S.
Carolyn S.
Great service, friendly staff, and short wait. I highly recommend.
Anthony W.
Anthony W.
I learned about CARFIX from AAA many years ago. I didn't use they at the time because it didn't seem convenient, but I kept hearing good things about them. I recently received unprofessional service at another mechanic shop and was in need of a more reputable shop. I went to CARFIX and spoke with Zander. He talked to me and let me tour the shop and showed me how the shop and good family values were a great mix. I took Mercedes to them recently for a routine oil change and after they performed a great inspection they found many safety issues that my previous shop wasn't finding. They do great work and I will be with them for a long time. I trust them and they're values. I highly recommend this shop.
chris C.
chris C.
My first time visiting was a great experience, actually from the phone call making the appointment, I felt like they really cared and appreciated my business. They were very opened and transparent about what needed to be done. I definitely recommend carfax. I was at the Clayton location.
Patsy L.
Patsy L.
Totally awesome experience. They helped me get my car towed, warranty claim processed, and provided a loaner car while my SUV was getting repairs. Kept me informed throughout the whole process. I will definitely take all of my vehicles here for repairs and routine maintenance.
M. L.
M. L.
These guys took care of my car and handled my CarMax warranty excellently. I look forward to working with them again.
Shea C.
Shea C.
Super helpful in explaining what was wrong, helped & found an aftermarket part that saved me around 500 or so dollars. Very nice polite people at both n west location and Hillsborough st.
Rebecca C.
Rebecca C.
Wonderful car inspection just in time!
Suryam K.
Suryam K.
Good service and very informative!
Samantha V.
Samantha V.
So so helpful! I had a screw in my tire and they took great care of me!
Janet B.
Janet B.
I had a completely flat tire at a local hotel this morning. Zander answered my call on my first try at 7:30am. He sent Larry out to add air in my tire so then I could follow Larry to the shop for the repair. Both Zander and Larry were huge in saving me a ton of aggregation this morning. They got me back on the road in about an hour. I highly recommend Carfix. You will not be disappointed
Dan M.
Dan M.
Went there for a small oil leak. Was just a bad gasket on the drain plug. Fixed it at no charge, since they did the last oil change. First class place that I will keep going to!! Great and friendly staff as well!
William H.
William H.
The staff was really cool and they got my stuff done that I needed done on my sprinter van good place to get your vehicle fixed
Tyler P.
Tyler P.
Ron from Carfix went above and beyond. These guys are thorough, extremely knowledgeable, and walk through all costs and recommendations before making you commit. As a bonus, I learned a few things from Ron for a cross-country move I am making, just because he is a helpful, nice guy! I would recommend these guys over anyone in Raleigh.
Caleb V.
Caleb V.
Even though I only had the inspection done today and received diagnostics report, I Do want to point out that through every part of the service i was impressed. They truly go above the standard of service. The front desk was very respectful. They were not pushy and explained in detail everything that they found on the vehicle and prioritized safety concerns. When i'm ready to have any service done on my vehicle, I would highly recommend them.
Gwendolyn H.
Gwendolyn H.
Carfix team always handle my vehicle and my husband's with great care. Have been with them since moving here 3 years ago. Not going anywhere else
Deborah J.
Deborah J.
Great customer service. Everyone went above and beyond to fix my AC. Thank you
Richard H.
Richard H.
Great Service!! Honest and friendly. Just like a auto shop should be. Easy to schedule. Heather knows her business and customers.
Nathy J.
Nathy J.
I can't speak highly enough about this business and the people. I was visiting from out of state (transporting a group of students for college visits) and my car breaks down. They we already swamped but took the time to really look at what all was wrong so they could tell me whether it could get fixed right away. At first they did not think they could fix it by closing time on Friday. Since they're closed Saturday and Sunday, that meant I would have to rent a car to travel back home on Sunday, then find a way to get my car Monday after it was fixed. It was just a mess. These people were so nice, that MADE it work. They fixed my car right then and really took good care of me. I can't recommend CAR FIX enough!
Linda M.
Linda M.
Awesome people. Our Tahoe has been sitting there for almost a month, we're not going to have it fixed. NOTHING TO DO WITH CARFAX IT'S JUST A 2005 AND THE MONEY IS NOT WORTH IT.So we're waiting to have a towed and going to sell it for parts.PEOPLE ARE GREAT HERE
Online T.
Online T.
Very reliable! Keep it up!
Carlos O.
Carlos O.
First time bringing one of my cars here and the level of service was fantastic. One of the master technicians drove with me to fully understand the issues I was having so we were on the same page on what needed to be fixed. They gave me a ride back to my house, took care of reaching out and working with my warranty to get the work covered. I would highly recommend Carfix
Chad D.
Chad D.
I've been here twice now to fix stuff that was a bit past my knowledge level and the crew were always really chill and transparent about everything. They let you know even they find and have pictures to back it up and work with you on finding the best solution for your vehicle. There's nowhere else is trust my car now that it's been here. Thank y'all again!
Robert W.
Robert W.
My wife ‘s car died on her way to work. After dealing With being stuck in rush hour traffic and getting a tow. We called Xander at Carfix to see if he could help - not knowing the issue he said send it here we will take care of it. That they did. The problem was determined that day and fixed the next. Carfix even gave me a ride to pick up the car so that we had minimal loss of work time. Thank you Xander, Larry and the whole Carfix team.
Madison B.
Madison B.
I highly recommend Carfix at Hillsborough Street. I've been bringing my cars here ever since I moved to Raleigh and have never been disappointed. My most recent experience was most excellent and I thank Kit for keeping me informed and getting my car back on the road quickly. Carfix is trustworthy and professional!
Kim P.
Kim P.
Very professional and polite.
Ben
Ben
My car broke down while driving on the highway. Ron at Carfix was able to resolve the issue immediately and get me driving the next day. They also offer affordable financing options for those who need the extra help. All around great customer service and would highly recommend to anyone who needs help with their vehicle.
Sue J.
Sue J.
Xander is great! All of your staff have been very good to work with.
Olivier Van D.
Olivier Van D.
Service is great and friendly. This place works extra hard to work you in and is knowledgeable about our cars.
Jamie N.
Jamie N.
Another great experience getting maintenance work done on my truck. Aaron made a great recommendation for new tires and the guys got it done fast.
James R.
James R.
I had a 9 am appointment and they were right on time and did a great job on my truck. I highly recommend there services.
Scott R
Scott R
Called here and asked if they'd be able to take a look at some tires on a vehicle I was considering buying.15 minutes later I pulled up and Zander came out with a little tire gauge and some dad jokes. He checked out the tires, gave me some great info, and off I went.I wouldn't say I'm looking forward to buying tires but when I do I'll make sure to get them here!
Bob U.
Bob U.
Always helpful and honest in dealing with me. Dealership quality at small business prices!
Marlene H.
Marlene H.
Very professional staff, very helpful and most of all so nice.
Pamela V.
Pamela V.
After moving to the area we were pleased to find an auto repair shop that provided excellent service in a timely manner.
Fred D.
Fred D.
I'm new to the area and need a place to I can trust my car to forauto repairs. Based on reviews and location, CarFix was first on my list. Ivan was friendly and explained the North Carolina State inspection process to me. They did my oil change in a reasonable amount of time, and pointed our something on my car to keep an eye on. Zero pressure to upsell sell me on things I know I don't need. They are off to a great start in making me a regular customer.
Barrett B.
Barrett B.
I just want to say that Carfix is the kind of Auto Shop I've been searching for, for a very long time. My car's transmission broke down and this was the only shop that could fit me in for a diagnostic and repair. The level of attention and customer service here is top notch compared to any other shop I called trying to get help.I had the pleasure of working with Damian and Xander (I think that's how you spell his name). Both talked to me like I was a long lost family member. If either were having a bad day, I never would have known.The staff here are all professional and informative. Not only do they tell you what's going on with your vehicle, they give you all the details you can handle, and then some. They don't pressure you or try to sell you on stuff you don't need at all and every suggestion is given in order of importance.10/10, I highly recommend. This will be where I go for all of my cars needs moving forward.
Kathleen G.
Kathleen G.
Dan Diggs did a good job. CARFIX is my cars home!
Al A.
Al A.
If I could have given 10 stars I would. Very positive experience.
Jessica R.
Jessica R.
Just got a quick inspection but while waiting I overheard several customer interactions and these guys are phenomenal. They dealt with rude customers, ridiculous requests, and impatience with kindness, empathy, and patience. In addition, the place is absolutely spotless.
Charles S.
Charles S.
Fast, efficient and courteous
Rucn M.
Rucn M.
Always a great experience. Fair pricing for all of the services provided and they have always stood behind their work.
Sheila H.
Sheila H.
Courteous service. Very professional. Explained repairs well.
Lego W.
Lego W.
For my first time going to this location, I was extremely satisfied with the work done on my vehicle. Ivan was very professional and helped me with every question I had. My car had ended up staying longer than I anticipated, but Ivan helped out with a courtesy vehicle so that I wouldn’t miss work. He did an outstanding job and his customer service was incredible. If I could give him a 10 star rating I would.
Tyra M.
Tyra M.
I called and was greatly surprised and blessed that they were able to fit me in. They did a great job at taking pictures, sharing them and sending me the inspection report.My only issue was that I was never called when the vehicle was done. I showed up before 5 to pick up my vehicle ( they close at 5 pm), and no one told me it was done and was told there was an issue with my battery. Just had the battery checked it was fine so surprised it showed up bad. Also, they took the coupon and thankful for that. The gentleman ( at the front) Mr. Garcia was very nice and kind when I was fussing about not being called to pick up. Overall worth returning for more work.
Anthony R.
Anthony R.
I appreciate the work they do and the service I have received. They keep it running like the ultimate machine it is.
Melissa H.
Melissa H.
Great customer service ! I brought my car in late afternoon and I had diagnostic results by end of day . They had me in a courtesy car that day, which was a huge deal for me . Will definitely use them for all my car needs .
Hector P.
Hector P.
They did great and fast work. I dropped it off and within the hour they already had it diagnosed and ready to be fixed. It was fixed the same day and the rep there was really cool. I'd give it 4 stars cuz of the price but seems unfair as they are transparent about the cost and won't continue work without your approval. So, it's on you if you want to spend it. It was about a bit more than almost any shop would've charged but they have coupons and vouchers that help. So it's kind of a trade off, you'll pay more but you absolutely get quality work and fast. 9 out of 10 ten times paying more for faster work is worth it. Some places have your car for days on simple jobs. I also like that they didn't upsell me on anything. Just what it needed and that was it. I'd likely come back and maybe even this week for the other car.
TJ R.
TJ R.
I showed up without an appointment to get a patch on my tire and, even though they had a day full of appointments, they were able to squeeze me in. Tire is repaired and had great service.
Andrew
Andrew
I came in to address a leak in my car and was immediately helped by Steve at the front desk. Not only did he understand my worries but also worked with a sense of urgency to review my cars status. He was more than friendly and certainly put my worries to ease. This is an excellent mechanic shop and I would recommend it to anyone.
Terrance W.
Terrance W.
I recently visited CarFix and had an exceptional experience. The customer service was amazing - the staff were very informative and took the time to explain everything thoroughly. They not only told me about the issues with my car but also showed me the problems and explained the solutions in detail. Ivan, in particular, was outstanding. He made sure I understood every step of the repair process and was incredibly helpful and knowledgeable. I highly recommend CarFix for their top-notch service and expertise!
blake I.
blake I.
Excellent work and clear communication while remaining competitively priced. What else could you want?
Kim W.
Kim W.
Easy to set an appointment online. In and out quickly. Very courteous staff!
Katelynn M.
Katelynn M.
Very nice people! Very fair. I forgot the name of the guy who helped me but he is a read head. Pretty cool guy! They also have a ride share program and they saved me about 30-50 dollars in Uber rides while they fixed my car. They also show proof of what’s wrong with your car with pictures so you don’t feel like you are getting screwed.
Anne S.
Anne S.
I’ve used this shop for my 12 year old Acura twice now. Both times the service has been excellent and I got a clear breakdown of estimated costs. I believe they are not the cheapest option, but their quality is high and the repairs are guaranteed for 5 years. It’s less expensive than the dealership, I get a much faster turnaround, and they are very responsive to questions. Highly recommend.
Mary M.
Mary M.
Friendly and good communication.
Amy V.
Amy V.
Heather is great! Had to reschedule my inspection due to illness, she worked with me and got my car in and done asap!
James S.
James S.
Fixed the issue In 15 mins, that other shops couldn’t find after full diagnostics. Very informative and helpful!
Derrick B
Derrick B
Fast and efficient service. Knowledgeable and accommodating.
Aaron F.
Aaron F.
World class customer service!
scarlet O.
scarlet O.
We've been customers of this Carfix for the last ten years, and we have always gotten excellent care for our vehicles at a fair price.
Chance B.
Chance B.
I was able to drop off my car and leave it for the workday to get an oil change. There is a very friendly customer care employee at the front of the store, and their oil change is very well priced and gives much more mileage than I expected it to. In addition they conducted a huge inspection of my vehicle that I didn’t expect and they let me know a lot of information about it that I otherwise wouldn’t have known. I wrote so much that it feels like this could be seen as a Chat-GPT article but I’m real and I will definitely be switching this shop to my main car repair service center for the friendliness, convenience, and service I got here.
Ann O.
Ann O.
They worked me in at the last minute because I was headed out of town on a long trip and realized I needed an oil change. Super polite and nice and reasonably priced 🙂
Arkhuman11
Arkhuman11
I had found this during my visit to Raleigh after 3 other places were not able to help. I had to fix up my brakes and make back to base before curfew. Not only did these men help me but they were quick, thourough, and easy to communicate and interact with. Also on top of that, they didnt even charge me. Much appreciation and respect to the staff they reqlly helped me out and spared me a lot of hassle. Special Thanks To Steven Rudder For Heading The Assignment.
Danny W.
Danny W.
All in all, was treated well. Have been to this site several times. One of the office guys recognizes me and knows my name. I was disappointed after this trip/repair when I got home and my receipt was not detailed at all. No price for what things cost, no hourly rate. When I have something done, I like to see the expenses spelled out.
Aurianna M.
Aurianna M.
I went here a week ago after booking a next day appointment online about my ac being broken and the man at the front desk was polite and helpful.In a couple hours they had diagnosed my car and told me the costs and it was a clear cut process and their was no pressure.After agreeing on the price I was told my car would be ready to go the next morning and guess what,I got a call in the morning and it was ready to go WITH working AC!! Thank you so much and I do recommend this place will definitely be back!
Nancy M.
Nancy M.
Easy to set up an appointment. Staff is very knowledgeable and friendly.
Abril K
Abril K
Stephen & the team at Carfix are always so accommodating and understanding! Nicest people you'll ever meet! They even delivered their loaner car to me at work while they repaired my vehicle! Top tier customer service!
Landis M.
Landis M.
I had a wonderful experience at CarFix on Hillsborough Street. I went in for new brake pads and a state inspection. They were able to fit me in the same day - they dropped me off at my house while my car was being worked on, and picked me up when the car was ready! Christine and Heather provided outstanding customer service! Fair prices, honest staff, and a friendly vibe. I will definitely be returning for future auto repair needs. It’s great to have a place you can trust!
Christine S.
Christine S.
A pre-purchase once over for an older vehicle. The team at Carfix- Hillsborough St. location--once again provided me with honest, excellent, timely service. Heather is a super addition to the team. She was very helpful with this situation since there was a third party involved. Richard provided excellent service as always. He laid out a clear plan of action so decisions about the vehicle could be made. Thank you for taking care of me and my friend's car. Christine
X X
X X
Awesome, free diagnosis, financing, and good advice and understanding for the future! Car went from running like a nightmare to a dream! Urgent repair, got everything done the same day! Great communication throughout the day too! Steven is the best!
Christy P.
Christy P.
Service was excellent! Steven was a pleasure to work with and very knowledgeable.
Scott W.
Scott W.
It is so nice to deal with a company whose people are honest and professional. They customer service is top notch and they still are about the quality of work. I have switched my whole family to CarFix and look forward to working with them in the future
Doug M.
Doug M.
Great service! Very detailed diagnostic work and quick repair.
Steven S.
Steven S.
In my experience Carfix on Hillsborough in Raleigh is doing a great job. I was able to get an appointment for an oil change on short notice. The staff were friendly and efficient. The job was done expeditiously. They informed me of additional work that I might want to have done, but there was no pressure. In short, they treated me as I would like to be treated.
Nicolas P.
Nicolas P.
Honest and helpful service for my inspection and re-inspection.
Raiana Z.
Raiana Z.
Great service. Good communication and quick service time.
Jordan S.
Jordan S.
Easy to book an appointment online. There is a nice waiting area and staff were welcoming, efficient and quick! I went in for an inspection and they were done with my car in 30 minutes.
Angela L.
Angela L.
This is the Place that cares!!! All your car care needs….will be at the “ CarFix”…..TRUST☺️
Jacob S.
Jacob S.
Had my problem diagnosed for free, gave me my options and a temporary solution to get me back on the road and more time to think it over. Quick and nice.
Tani C.
Tani C.
I am giving 5 stars to Heather & the service crew. Heather & our contact with her is the MAIN reason we decided to get the work done here. She understood our work schedules & her diligence made us so happy. The work done & warranty on the work is top notch. However the customer service Heather provided sold us on this shop above all others no matter the cost.
Everett H.
Everett H.
I have dealt with them on a couple times now and what I would say YOU won't be disappointed in there customers service and their work and professionalism and their truthful I would give them a 20 star rating if I could..and steven rudder the service advisor has always gone above and beyond my expectations take it from someone who's been in customers business for over 20 years they are the best!!!
Betsy M.
Betsy M.
Excellent service - always extremely helpful and knowledgeable!
Ashley W.
Ashley W.
The front desk people are so nice and helpful!! My car was serviced so quickly!
Jennifer E.
Jennifer E.
Carfix was a professional and helpful from start to finish when our out of state college student had an unknown leak from under her car. Not only did the office staff (Christine and Heather) help communicate with me in a different state, but they made her feel comfortable. The prices were extremely fair and I can’t say enough about the customer service. We will definitely go back for any other car concerns. Highly recommend.
A J
A J
I recently took my car back to car fixed for a fresh set of brand new tires along with new front rotors and oil change and an alignment.Everything was done very well, and they went as far as well as to accommodate me with new tire replacements for once I actually wanted, and no additional cost to me.I certainly appreciate them doing that, and especially Steven who did work with me on that.My car runs solid, smooth, and the pickup has a specialty improved as well. So, thanks guys.
Jehad H.
Jehad H.
This is my third time to Carfix. The staff consistently exhibited exceptional customer service. They were friendly, attentive, and took the time to address my concerns. The service was efficient, and each time I left, I felt confident that my car was in good hands. Highly recommended.
Will C.
Will C.
Steven and Ivan were very helpful in getting some suspension issues fixed quickly on my Ford Explorer. Excellent service!
Robert S.
Robert S.
Very friendly!
Elle P.
Elle P.
A local gem and blessing. Richard services my vehicle and he was very knowledgeable and approachable. The customer service was excellent and the got my car back to me in no time. I would definitely recommend and go back in the future.
Nicholas S.
Nicholas S.
Highly recommended. Great service and friendly staff. Ver convenient if you are in downtown Raleigh. I will be taking our cars here for all inspections and service in the future.
Jo-Jo K.
Jo-Jo K.
I can't address any negative reviews (and it tends to be negative reviews that get written and aren't necessarily representative of a business's actual quality of service, etc.), but I have nothing but very good things to say about this car repair shop. I worked with Zander at its Raleigh location near Glenwood South and he was extraordinarily friendly, generous, and gave more than the usually expected time to answer all my questions and then some. I took my VW Passat in to Carfix to get a second opinion about a suggested major repair from another car repair shop. Not only was getting this second opinion from Carfix free, Zander actually allowed me to look at the bottom of my Passat with him as he very patiently and carefully explained why it did NOT need the suggested car repair that I initially got from the other car repair shop. That speaks for Carfix's transparency and looking out for the long-term interest of its customers, as well as its interest in building a good and caring relationship long-term with the latter. I will definitely be taking my car in the future back there for any future repairs because I know I will be treated fairly and generously. Thanks, Zander, and COYS!!!
Thomas R.
Thomas R.
Efficient and professional. Nice folks!
chenyin G.
chenyin G.
Went there for the car inspection. Quick service and took care of everything for me.
MARA C.
MARA C.
Great service experience with a mechanic who rode with me to diagnose the noise and a front desk person who communicated every step of the way. Fair pricing and excellent results!
Kathy D.
Kathy D.
The team at Car Fix is great. Pricing is very transparent and the work is well done. We will continue to support this new addition our neighborhood! We have been very pleased. Adding to this review from a year ago. Carfix serviced my car again last week. Very pleased with the open communication and the fact that they completed a complex fix in record time. Still a five star!
adamog45
adamog45
Mike, Zander and the entire crew at Carfix are Fantastic. I have serviced my vehicles at both the Raleigh store and the Garner store for many years. They go above and beyond Great Service, Pricing and Genuinely care about their customers. Customers for life, I always strive for with my business and they do as well. They treat you as Family and that is rare in today's world. Pleasure as always guys. Thank you Very Much. Until next time. 😀
Dianne M.
Dianne M.
I found Carfix during the pandemic and have been using them ever since. Prompt, professional and honest.
Alison W.
Alison W.
Highly Recommend! I was recently passing through Raleigh and hit some debris on the interstate. Frantically calling numerous places for help- I came across Carfix and spoke to Heather. Unfortunately she could not help me at her location, so she gave me the number to the sister location where I was able to get excellent customer service from Zander. Located on West street near downtown, this was a safe location with restaurants within walking distance. (even though Zander offered to drive me) Zander went above and beyond to make this experience as painless as possible. Fortunately they were able to make some repairs to my car in only a couple hours and I was back on my way. Can't thank you guys enough for your willingness to help, when many other places I called in Raleigh couldn't be bothered.Many Thanks to entire CARFIX staff!
Molly B.
Molly B.
Quick work. Wonderful customer service from everyone I’ve interacted with.
Sherry M.
Sherry M.
On August 25th, I accidentally ran over a curb in my Kia Sportage and caused the undercarriage cover to fall down underneath the car and drag on the highway. Carfix was the closest place I came to that I thought might be able to help me. I was also on my way to a funeral and was worried that I would not be able to go because of what I had done to my car. I was pretty upset when I approached the lady behind the counter and explained what happened. Heather addressed me with a calm demeanor and found a technician who immediately took a look at my car. Her immediate attention went a long way in calming me down. Even though they could not repair my car, they were able to reattach the undercarriage cover so that I could make it to the funeral. I highly recommend Carfix!
Ben B.
Ben B.
One of our trusted mechanic shops in the area. Great prices, good use of technology to schedule appointments and such, and they do not try to sell you unnecessary services like the dealerships!
Latisha B.
Latisha B.
Excellent customer service.
Rodney C.
Rodney C.
I Thought the "Initial Testing & Inspections" Rate was a bit Expensive; However, I Do Feel that it is Justified if Doing an Overall Detailed Analysis of the Vehicle. I'm a Man that Likes to Know if Any Other Problems Exist with My Vehicles and Appreciate Any Findings Ahead of Potential Breakdowns. They Recommended the Basic Scheduled Maintenance, of Which was Overdue. They Provided Me with Excellent Service. At This PointInTime, I Feel Like I've Found a New Mechanical Auto Home. I Recommend This Auto Shop to All in Need of Service.
Lauren B.
Lauren B.
Carfix is terrific. So many other mechanics are stuck in an archaic era. I love that Carfix sends text messages and electronic repair reports with photos so you can clearly see what the issues are. They are respectful and honest. Definitely recommend
Jane T.
Jane T.
Carfix checked the message about air conditioning on the car; added solution and confirmed there were no problem areas. Their repair expertise is trustworthy.
Barb W.
Barb W.
Carfix was once again great to do business with. Great communication and customer service and the car is running very well! I feel better knowing my son has them close to him while in college over the next few years should he need any other services.
Tom B.
Tom B.
Expert job diagnosing and repairing an electrical drain on my old PT Cruiser! Solid service and very nice people - Thanks!
Bobby P.
Bobby P.
The customer service was excellent. Christine and Heather are two of the most top notch customer service providers I have ever met. Even though the outcome wasn't to my desire, their kindness softened the blow. I would highly recommend this shop.
john L.
john L.
I couldn't be happier with the service Carfix gave me. I was in a real jam. My son was wrapping up finals at NC State, and I was flying in from Pittsburgh to help him move out when he noticed a bubble in the sidewall of a tire. Carfix was able to squeeze us in, replace the tire and didn't overcharge (actually the price I was charged was less than I had anticipated!) And the customer service from Ivan (a long-distance Steelers yinzer!!!) was fantastic! Carfix should be proud of the way their business operates.
Emily O.
Emily O.
My car needed a lot more work than I anticipated and these guys were fast, honest, thorough, and great communicators. Anthony and Ivan were so helpful and patient as they walked me through my service report and answered all of my questions. I’ll be back for any future maintenance! Overall, great experience.
Ercan Ç.
Ercan Ç.
👎🏻👍🏻
Debra Davis _ Staff - L.
Debra Davis _ Staff - L.
Carfix is very thorough and convenient. They took my car right in and fixed the problem quickly.
Don B.
Don B.
Got my truck fixed right away staff knew what they were doing
Susan Z.
Susan Z.
Great service. Worked with my schedule for quick and complete appointment. Clean waiting area. Friendly staff. Will use them again for maintenance!Highly recommend
Anthony R.
Anthony R.
I'm so happy I found carfix. I needed 2 rear tires and they was able to get them in a reasonable time. Other places I called was taking to long to deliver or couldn't get the tires period. Elliott took care of everything i needed. Tires was delivered in 2 days after ordering them and the work along with one other issue i had was all taken care of the same day. Excellent car shop and everyone was very friendly. I look forward to returning to get my car health check done real soon. Also the lady that works up front with Elliott i owe her a muffin 🧁.Anthony Rush
M L
M L
Came to this shop at the last minute just to get my tire pressure fixed. They took care of it quickly and were very courteous. Overall, a short but good experience.
Linda S.
Linda S.
Nice, professional, trustworthy staff and they do great work!
Lisa V.
Lisa V.
Second time I have had my vehicle repaired here. Great experience
Tom B.
Tom B.
Excellent, honest service—I felt fully informed about the work that needed to be done & that which was optional. Highly recommend!l
Simon C.
Simon C.
Carfix are very thorough and friendly. They provided regular updates on the progress of the repairs and inspections including any additional issues or costs. The initial estimates were very close to the final costs.
michael B.
michael B.
I visited Carfix today as a 1st time customer...I will definitely return for future maintenance/repair work. Anthony and the crew were very helpful. Explained everything well and quickly got my vehicle in. Keep up the good work 👏
Robert R.
Robert R.
These folks know their way around a vehicle! They are very responsive in their analysis, upfront about costs, and prompt in their execution. I consider Carfix my "go-to" for any/all vehicle repairs and maintenance!
Andrew T.
Andrew T.
Thank you Anthony and crew
David S.
David S.
My car has had the check engine light on for a year. I told my last mechanic that I smelled gas, but he ignored me. I brought my car to Carfix, and I had an answer and a solution in a day! Professional service, great staff, quality work! Thank you all very much!
Kim S.
Kim S.
I feel very lucky to have CarFix as my repair shop. Richard and Anthony are the best! I would recommend CarFix and have recommended CarFix to all of my friends. It’s hard to find people that you trust and who do a fantastic job and so that’s why I say I feel very lucky to have them as my auto shop.
Karl B.
Karl B.
Very friendly, great amenities. Love the ride service. Excellent explanation of issues & followup to ensure satisfaction
J M.
J M.
This place is awesome! I recently had an oil leak and needed it taken care of asap. Anthony was able to get me scheduled in no time and was great to work with. Everyone was super friendly and helpful, the lobby was great, and they even have perks like providing transportation if you need it. Trustworthy and very professional!
Melissa L.
Melissa L.
Staff was so caring with addressing my concerns and fast. Definitely the best mechanic shop i've came across! Will come back again.
Kristen W.
Kristen W.
I went to Carfix after being at the dealership who tried to sell me on a $400 "necessary repair". After getting a second opinion at Carfix, they told me this was not the case and gave me much more practical and cost effective next steps. They will not try to upsell you! I definitely will be going back.
Mary O.
Mary O.
Carfix did a good job on this 2001 F-150. We made it to New Orleans without any problems
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