See what our customers sayCarfix Customer Reviews

So far so good. I’ve been to the shop three times for different car issues and every time it’s been an effortless, easy, quality experience. Prices are fair for the work they provide and no one is better than John. I’ve had an axle change, tire change, and alternator and belt change.

I don't usually use write reviews, but I had to post one for this shop because they saved me a great deal of stress. I brought my (very old) car in because the front driver's side tire was making an unnerving noise, and I needed the work done quickly because I had to drive back to Pennsylvania only a few days later. They took my car in the same day that I called, identified and fixed the problem, and then didn't even charge me for their work. I'm really grateful for their service (especially since I haven't had the best experience with other auto shops in the area), and I highly recommend them.

I’ve brought multiple cars to Carfix over the past year as I became tired of the dealership maybe fixing what I came in for and suggesting thousands of dollars in additional repairs. Kit and the team took the time to listen to my concerns, properly evaluate my vehicle and diagnose the probable cause without immediately suggesting the most expensive service with the hope that it would resolve my problem. Carfix offers a friendly, fast and fairly priced alternative to the dealership ‘service experts’. I highly recommend you give them a try!

Absolutely wonderful garage. 10/10. Wish we had them back home. The owner is a wonderful guy. Staff are top notch. We were passing through on a road trip, ran into car trouble. They took care of us and got us back on the road. We really appreciated the detailed estimate that included photos and a breakdown of the work. I would use them as my primary garage if they were in my state. Thank you for taking care of us!

Stopped in with a flat tire. John and the team got me in quickly and got me fixed up. Seems a solid team of good people.

Quick and great customer service!

I went to this mechanic with an urgent problem because my friend had such a great experience here. John Wilhelm and his staff were extremely quick and helpful. They figured out the issue even though I came by only a few minutes before closing, then fixed it successfully while being fun to chat with. I really appreciate your help and will always be recommending you to others. Thank you again!

John and team were extremely helpful and understood my needs. They didn’t try to upsell me on anything more than I needed. Will definitely be using them again!

Amazing service wouldn’t trust anyone else to check my vehicle.

Loved this shop! I went to a different one initially and sat for two hours without my car even being looked at. Came here instead the next day and so glad I did! So professional and nice. Got my car in immediately and had the tires rotated, oil changed, brakes/rotors replaced within 4 hours. Had my car back to me by lunch. Provided me with photos of the damage and a comprehensive report of what my car needed so I knew they weren’t bs’ing me. Fair price for everything! Not to mention they provided step-by-step what was happening with my car via text and phone calls. I will not take my car anywhere else now!

My experience with Carfix on Hillsborough in Raleigh could not have gone better. The testing and repairs on my 2021 Subaru Ascent were done promptly and professionally. I needed the car a day earlier than planned and they met that goal. I highly recommend this Carfix location.

Always get great service and honest opinions. We had to get a part ordered and they worked with us on the scheduling.

Very good experience. Everything was explained to me thoroughly and I was kept updated. Courtesy driver is also very helpful

Carfix was able to work me in last minute to do an inspection of a used car we were considering purchasing. It was the most thorough used car inspection I've ever had completed! Gave us piece of mind everything was good with the car, and they found a few smaller things that we had the dealer fix as part of purchasing the car. Very pleasant staff, great waiting area (with coffee and water) -- would definitely use again!

My vehicle is running strong again. Thanks Zander and team at Carfix.

Outstanding service and repair…Kyle was terrific to work with…very much appreciated!

My car runs! Thx to Carfix!

Good morning Car Fix Auto Repair & Tires Garner staff. When I enter into Car fix I noticed in the waiting area they maintain a clean and tidy environment. That's a biggie for me. They had a Welcoming Atmosphere.
Kale greeted me with a hello. I let him know ,I needed a oil change and inspection plus
a noise on the driver's side. Well I didn't have a appointment scheduled, so he took care of that first .Then he went and returned back with a mechanic named Richard. Richard and I went on a test drive . Very nice person. They had a shuttle to take / pick me up. I was very impressed . Kale kept me updated on what was going on with the work and price before any work was completed. I did find out what the whistling sound was coming from the driver's side but it wasn't in my budget. They found some repairs that needed to be addressed , I was glad for that . ..When I received my bill it was out of my budget. I was talking to Kale when my son called in to check on me . He took care of the bilI , I acknowledge "God " first then I thank him" for my son . " GOD'S GOOD" all the "TIME' .The vehicle service was a excellent experience. The appointment system is absolutely great.
Great Team work and everything was done in a timely manner. I would highly recommend them to anyone. Best regards .. Ms.Felicia

I have nothing but praise and thanks to the crew at Carfix and especially the personal care and attention that Zander has generously blessed me with each and every time I visit the Garner branch. I am not the typical 'customer' they have to deal with as I have always serviced and repaired all my own vehicles as well as other friend's and family. That said, I'm very particular and cautious in handing over my equipment to another and rarely do so because of the haphazard and inept service that is the usual case with American business practices as a whole...can't seem to trust anyone to do the job you overpay for generally as has been what few jobs I've ever hired out, not usually mechanical but yard work and very few other jobs I've wasted time and money on hiring others. HOWEVER; not the case with Carfix ! I've gotten older and just cannot get under the vehicles anymore. I cannot express the confidence I felt on my first oil change when the mechanic checked every fluid, shock, antifreeze, brake system, belts and any other wear part or consumable area that eventually needs attention....and even took pictures and delivered a printed summary of their finds. They were very thorough and highlighted potential future issues. They never pressured me or attempted to upsell anything, just informed me and the decision was mine to make. I'm impressed with their honesty and true intent on REAL customer service they actually deliver on vs others that may not be as honest or even effective. And I dare not even bring up deceitful, overpriced dealerships, I can give you horror stories on...total embarrassment to the field of vehicle repair and maintenance. Thank you Zander and all the other office members that have been more than kind to me, and all the mechanics that have serviced my vehicles !
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Great staff, great people, would highly recommend to anyone in the area that needs anything done to their vehicle.

Went there for a small oil leak. Was just a bad gasket on the drain plug. Fixed it at no charge, since they did the last oil change. First class place that I will keep going to!! Great and friendly staff as well!

The staff is so courteous and professional, Extremely thorough and reasonably priced.

Very thorough, professional, timely with excellent communication. You won't regret taking your car here! Tim and Brian were great highly recommend!

The Carfix team keeps my 2010 Equinox maintained and functioning at its best through oil changes, inspections, and repairs. They stand behind their work. The Carfix team is the best!

I was a new customer to CarFix on West Street. My experience was a great one with a car that I just acquired. Great diagnostic with texts for clarity. Speedy work and I definitely will use their services again!

Tim was great and I trust the team with my Porsche Taycan - amazing service and I’ll be back.

We were traveling through Raleigh at the end of the day and as we started to head for home, we noticed our tire sensor light had come on. We were uncomfortable getting on the highway without knowing if we had a major problem or not so we stopped at Carfix Auto repair & Tires Raleigh. They were fantastic! Despite having many customers whose cars were getting ready for holiday trips, they took the time to check our tires and reassure us. If you are looking for excellent service in every way- we highly recommend them.

Great service! I went there for a car inspection and passed, and they pointed out the things I should take care eventually and provided clear explanations of those issues. The location is also convenient—just one block away, there’s a bar, a coffee shop, and a burger place, so you can treat yourself while waiting, although I didn’t have to wait that long, they were quick!

I am a repeat customer of Carfix and consider them my neighborhood shop. I highly recommend them to anyone living downtown because you can either walk home or catch the R line from Peace Street. Kit was very helpful in getting the cost down on my job and offered several options to make it more affordable. I like that the techs show you photos as opposed to just taking their word for it. They also do state inspections, Midas is usually too busy to do them. Thanks Carfix!

Great experience here for both my wife and I. Fast service and nice employees. They make suggestions without trying to push you to buy more.

Thank you for a job well done and for being very clear on the repairs that had to be completed.

We have used Carfix several times for our vehicle. They show professionalism & honesty which in today’s times is really refreshing to see. We would highly recommend them.

Talked with Tim, he was very helpful and nice.

Brought my Audi A6 in for an oil change and service. I received exceptional service from Kit and Ron. In addition to the oil change I needed additional services provided. They were very flexible in scheduling that around my needs. They were very transparent in pricing and in giving me alternative options. They also arranged for Uber rides to and from my home while service was being done. Their pricing is extremely competitive compared to the Audi dealership. I can highly recommend CarFix for anyone else and will most certainly be bringing my car here for future care!

Tim and Kit did a fabulous job with a car I recently had repaired in their shop. I had been to another mechanic that had quoted me repairs doubling the value of the car. I wanted to get a second opinion as I felt like maybe the mechanic I initially took my vehicle to was not being honest. My wife found Carfix through a friend so I took it the car to them. Tim and Kit looked at the car and immediately had a detailed estimate and sent it to me. They went through the estimate with me and explained everything. Their estimate was a fraction of the cost of the other place I went. My car is back on the road and drives beautifully. It is nice to know there are honest mechanics out there. They communicated with me and I never needed to follow up with them, because they contacted me on the status of the car. I highly recommend these folks. You will not be disappointed.

I have used CarFix for many years and am always happy with the service and cost.