See what our customers sayCarfix Customer Reviews

Kit did a great job getting my Subaru set up for service at CarFix where I regularly take my vehicle for reliable service and repairs

We’ve been taking our cars here for years. John always treats me fairly and he and the crew keep our cars on the road!

Great service, friendly staff, and short wait. I highly recommend.

Absolutely fantastic experience. John the manager and the service techs did an outstanding job. The car rides like it’s brand new! Thanks

Most helpful car repair shop I’ve ever been to - straight up and honest, trustworthy, and educational!

So far so good. I’ve been to the shop three times for different car issues and every time it’s been an effortless, easy, quality experience. Prices are fair for the work they provide and no one is better than John. I’ve had an axle change, tire change, and alternator and belt change.

I don't usually use write reviews, but I had to post one for this shop because they saved me a great deal of stress. I brought my (very old) car in because the front driver's side tire was making an unnerving noise, and I needed the work done quickly because I had to drive back to Pennsylvania only a few days later. They took my car in the same day that I called, identified and fixed the problem, and then didn't even charge me for their work. I'm really grateful for their service (especially since I haven't had the best experience with other auto shops in the area), and I highly recommend them.

I’ve brought multiple cars to Carfix over the past year as I became tired of the dealership maybe fixing what I came in for and suggesting thousands of dollars in additional repairs. Kit and the team took the time to listen to my concerns, properly evaluate my vehicle and diagnose the probable cause without immediately suggesting the most expensive service with the hope that it would resolve my problem. Carfix offers a friendly, fast and fairly priced alternative to the dealership ‘service experts’. I highly recommend you give them a try!

Absolutely wonderful garage. 10/10. Wish we had them back home. The owner is a wonderful guy. Staff are top notch. We were passing through on a road trip, ran into car trouble. They took care of us and got us back on the road. We really appreciated the detailed estimate that included photos and a breakdown of the work. I would use them as my primary garage if they were in my state. Thank you for taking care of us!

Stopped in with a flat tire. John and the team got me in quickly and got me fixed up. Seems a solid team of good people.

Quick and great customer service!

I went to this mechanic with an urgent problem because my friend had such a great experience here. John Wilhelm and his staff were extremely quick and helpful. They figured out the issue even though I came by only a few minutes before closing, then fixed it successfully while being fun to chat with. I really appreciate your help and will always be recommending you to others. Thank you again!

This Auto Repair shop is top notch, very kind staff and very knowledgeable.

Great Company. Awesome People. Top Quality Workmanship, Management and Staff. Pleasure. Great People. Carfix is my go to place for life 100%

The CarFix team recently replaced the leaking valve cover gasket on my 2014 Ford Escape. Just like other repairs they've performed for me, they did it when they said they would and at a reasonable rate. They've earned my trust.

Had a fantastic experience at carfix this weekend. I DIY'ed myself into a pickle and the team at carfix got me out. It was not my best moment but Kyle at the front desk put me at ease. He was an excellent communicator and kept me up to date on the work being done which included pictures. Which is a great way to build up trust with your customers. Thanks again to Kyle and the rest of the team at Carfix!

The staff was very personable and professional also the shop was clean and customer friendly.
They offered free shuttle to and from the shop.

Terrific experience with Zander and Kyle particulaly. We are pleased with the level of care and thoroughness to fix our vehicle. We have trusted our Nissan with Carfix for a few years now.

We took our daughter’s 2019 RAV4 to Carfix on Friday, May 30. The service light was on so we had the oil changed and tires rotated. They also recommended changing the rear wiper blade so we had this done as well. I had a $25 gift card that came in the mail so we applied this to the bill. Our experience with Carfix in Garner is always positive and they take care of us. Thank you for the wonderful customer service!

Had my truck at another shop and Carfix had it towed to their shop free of charge, they are reasonably price, offer loaners, and have great customer service. I will always be bringing all of my cars back here and cannot recommend Carfix enough

Very good experience. Everything was explained to me thoroughly and I was kept updated. Courtesy driver is also very helpful

Carfix was able to work me in last minute to do an inspection of a used car we were considering purchasing. It was the most thorough used car inspection I've ever had completed! Gave us piece of mind everything was good with the car, and they found a few smaller things that we had the dealer fix as part of purchasing the car. Very pleasant staff, great waiting area (with coffee and water) -- would definitely use again!

My vehicle is running strong again. Thanks Zander and team at Carfix.

Outstanding service and repair…Kyle was terrific to work with…very much appreciated!

Tim and Kit did a great job! They went over every part of my car and sent me a detailed list with all the info. They also explained what needed to be replaced and why, while understanding that I wanted to delay some of my preventative maintenance since I had to pay for new tires. Kit also was able to get me one of the discounts I saw on their website after dropping my car off which was super helpful! They both seem to care about you as a customer while balancing what needs to be done vs what can wait a bit. They were also very good about following up on the phone even after I missed their calls earlier in the day.

Tim and kit are so personable and sweet! They were very flexible with me when I came in for an oil change/car inspection! A little on the pricey side, but were very quick, professional, and helpful! Will return

Was recommended by a friend and have been having my oil light flash on/off at me inconsistently, (previously got an oil change done elsewhere after moving to the area who I had thought would be reliable because they were a bigger name). Had no other issues prior to this ‘low oil level’ warning in the entirety of owning the vehicle of this certain issue, (consistently changed oil and topped off fluid regularly). They did a diagnostic on my car of not only the issue but other items as well! Had the recommended service done. Tim and the team were very friendly, detailed and helpful!

First, their prices are fair compared to other dealerships, second the communication is the best, they always kept me updated about any finds on my car. They were very kind and respectful at all times. Thank you for your service, you guys are awesome (Tim and Kit) I highly recommend their services.

They do a thorough check and will come back with sheet of everything scaled green (no concern) to red (needs repaired) of possible things to get repaired. Very helpful to see the charts, and they are super transparent and fair about cost. I even followed up with a price that I wasn’t sure why it was priced the way it was, and received full explanation of the cost reasons. Very friendly, and can schedule appointments online. Definitely recommend

Such kind & trustworthy staff! Love receiving a detailed report. Wouldn’t go anywhere else!

Tim and Kit are so great and helpful! Will never take my car anywhere else!

This was my first time visiting Carfix on N.West Raleigh. However, I've interacted with many auto care centers and Carfix on N.west Raleigh stands out in consumer service. Tim and Kit made sure we were well informed about the vehicle's condition and rated the flagged repairs from minor to immediate attention. As previously mentioned I've visited numerous care car centers and after receiving the diagnosis or repair worksheet provided by the establishment, I often times feel as though the vehicle is pretty much doomed and soon to break down for good which typically isn't the case. Tim and Kit provided us with direct communication and updated us throughout the time the vehicle was under their authority. I believe Tim and Kit understand the significance of communication and it was shown, keeping our mind at peace. I can't speak much on the work that has been done bc I am not knowledgeable and equipped enough to assess it. However, judging from Tim and Kit, I believe the job was done professionally and with intention. Not to mention, an industry competitive 5yr warranty for the work completed (at least for the work performed on our vehicle); Top notch. Much gratitude.

My daughter lives in Raleigh and I am 4 hours away. It’s great having a shop with people I can trust and feel comfortable her car will be serviced properly They go out of their way to call me and discuss any service the car needs prior to starting any work.

Thanks guys

Tim and Kit are super knowledgeable and easy to work with… they address all concerns and are transparent with pricing/quotes. I text to arrange service and pickups, can’t beat it!

tim, kit and the whole team at carfix raleigh deserve all the praise i can give them. i had a sudden and ultimately terminal issue come up with my car, and thank goodness i wound up choosing them as the destination to have my vehicle towed, because they were incredibly helpful, gracious and patient with the process of triage as well as the post-mortem.

i don’t want to assume that they as a business will always be able to offer the same level of forbearance as i received, so i won’t go into detail about that, but i do want to give them credit for not taking advantage of my (very personally detrimental) situation, and for generally just showing an epic amount of decency throughout, not to mention offering above-and-beyond customer support while so doing. these guys are clearly in business to provide stellar service with the utmost integrity.

could not possibly recommend this shop more!!

The team at CarFix is thorough from the desk to the technician. Everything is explained and put in writing. Having Uber as an option makes it so convenient for one car families.