Carfix

Carfix Customer Reviews

Here at Carfix, we always aim to provide you with the best customer service in the industry. Customer satisfaction is extremely important to us and we value each one of our customers on a deeply personal level. We work hard to establish a strong, lasting relationship with everyone who steps foot in our shop and our passion for building close connections with the communities we serve is a big reason why so many people continue to trust us for all their automotive repair and maintenance needs.

Curious about what past customers have had to say about their experience with Carfix? Feel free to take a look at some of the reviews below to get a better idea of how we continue to go the extra mile for all of our customers.

4.7
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Karriem K.
Karriem K.
Awesome customer service from Ivan and Shannon on my wife's car. Mike good training of your people. Great AI software system also
Alex W.
Alex W.
Great service and also very clear explanation of all findings. Also very transparent estimate on works to be completed.
Jon C.
Jon C.
The team at Carfix is outstanding! Unmatched communication and photo evidence of mechanical diagnosis(who does that?). Competitive pricing and fast turn around. They really know what they are doing and waste ZERO time getting it done. Best of all, they care. They went the extra mile to save me time, headache and money!FOREVER CUSTOMER
Ben B.
Ben B.
One of our trusted mechanic shops in the area. Great prices, good use of technology to schedule appointments and such, and they do not try to sell you unnecessary services like the dealerships!
Robert C.
Robert C.
They got me in the very next day after my car had issues. The waiting area was comfortable, and the staff was very nice. They provided shuttle transport, and they had my car fixed up before the end of the day.
Latisha B.
Latisha B.
Excellent customer service.
Griff H.
Griff H.
Zander always answers and gets me squared away fast. Customer service is top notch! The vehicle inspection they do for you in-depth and extremely helpful. Im always happy leaving the shop knowing that Carfix does whats best for me!
Diana F.
Diana F.
I'm very satisfied with them. I've been treated very kindly and with respect. They have explained patiently everything to me. They are very friendly and always have a smile as soon as a walk in. So far they have done a good job in my car.
Rodney C.
Rodney C.
I Thought the "Initial Testing & Inspections" Rate was a bit Expensive; However, I Do Feel that it is Justified if Doing an Overall Detailed Analysis of the Vehicle. I'm a Man that Likes to Know if Any Other Problems Exist with My Vehicles and Appreciate Any Findings Ahead of Potential Breakdowns. They Recommended the Basic Scheduled Maintenance, of Which was Overdue. They Provided Me with Excellent Service. At This PointInTime, I Feel Like I've Found a New Mechanical Auto Home. I Recommend This Auto Shop to All in Need of Service.
Tim C.
Tim C.
Visited for the first time recently, very impressed with their way of doing things. From first encounter, all the way through to handing me my receipt I feel I was treated fairly and my car was well taken care of. The pricing felt a bit high BUT I’ve not been to a proper shop in a LONG time… that being said, I feel like my money was well spent and I’ll definitely be going back.
Mark C.
Mark C.
Everyone at Carfix was professional and polite. They listened to my concerns and worked with me to use coupons and discounts. I was most impressed with the courtesy second opinion on an A/C issue and thorough checkup.
Lauren B.
Lauren B.
Carfix is terrific. So many other mechanics are stuck in an archaic era. I love that Carfix sends text messages and electronic repair reports with photos so you can clearly see what the issues are. They are respectful and honest. Definitely recommend
Emily H.
Emily H.
I have always been very satisfied with the service I get from everyone. Zander is the absolute best service advisor I have ever dealt with. Always explains exactly what is needed. On my last trip I had a young lady help me and I was very satisfied with her service. I have an older Honda Pilot and they have help me keep it in superb condition.
Benjamin Castro A.
Benjamin Castro A.
Recently took my vehicle and was fixed in less than 24 hours and they did inspect the car with detailed pictures of it recommendations and more!! The also provide a shuttle!! Thank you!
Jane T.
Jane T.
Carfix checked the message about air conditioning on the car; added solution and confirmed there were no problem areas. Their repair expertise is trustworthy.
Natalie B.
Natalie B.
The level of customer service displayed from everyone at this facility far exceeds any place auto repair place I have ever visited. I appreciated the entire experience. They communicated with me every step of the way. They are thorough and fair. Although I do not wish to have a car problem in the near future, if I do, I most certainly will be taking my business to carfix in Garner, NC
Barb W.
Barb W.
Carfix was once again great to do business with. Great communication and customer service and the car is running very well! I feel better knowing my son has them close to him while in college over the next few years should he need any other services.
Tom B.
Tom B.
Expert job diagnosing and repairing an electrical drain on my old PT Cruiser! Solid service and very nice people - Thanks!
Utica C.
Utica C.
I reached out to them for engine problems. Their customer service and repair service was excellent
Bobby P.
Bobby P.
The customer service was excellent. Christine and Heather are two of the most top notch customer service providers I have ever met. Even though the outcome wasn't to my desire, their kindness softened the blow. I would highly recommend this shop.
EJ M.
EJ M.
I love bringing my car here! they have repaired my sons 87 Camaro which was not driveable. This is an ongoing relationship as my son is restoring it. Zander is my go to guy for my autos. Professional, kind and humorous! They are trustworthy…Larry is very pleasant and enjoyed his rides home from the shop. They have delivered a loaner many times…the customer service is impeccable. Shena is a joy to speak with when answering the phones. Love this Car Fix!!
Teresa S.
Teresa S.
Heather did a great job of explaining the needed repairs, and they were able to get us in and back on the road quickly.
Wesley G.
Wesley G.
I broke down while traveling and Carfix was able to replace my alternator the same day.
Anabelle S.
Anabelle S.
From the moment I called to set up an appointment I was greeted with nothing but kindness! Heather was so thorough and honest about the work I needed done on my car, and the crew worked SO fast and knew exactly what they were doing. Heather told me I likely wouldn’t have my car back for a few days (due to the type of work I needed done), but they got everything done in a couple hours! I will 100% be bringing my car back here if I need anything else done, and I’ll be recommending this place to my friends and family as well.
Kevin G.
Kevin G.
Great service and did the job on time as promised.
Marion M.
Marion M.
I took my car there for an oil change and tire rotation before I went away on a family trip, dropped car off Thursday night. Called and spoke with Xander on Friday. He gave me the overall of the car inspection small and large work that was needed. He told me my car would be ready for pickup on that afternoon. 5 o’clock came and went by and I just assumed I would just pick up on Monday instead. To my surprise I got a call from Xander at 6:15 saying as he promised and stated my car was ready. He truly went above the customer service expectation. I was thrilled. Thanks CarFix for the wonderful and remarkable service I always receive.
Yin L.
Yin L.
I brought my car for an engine oil change in the place. Their service is impressive. The price is very fair and the charges are transparent. I would go back and recommend the place to friends.
Dan M.
Dan M.
Went there for an oil change a d tire rotation. Got me in a d out in good time. Very reasonable rates a d vet friend staff. Highly recom.end them.and will be going back there in the futre.
Riley B.
Riley B.
Not quick but really nice people
Eddie A.
Eddie A.
On Sunday July 30th I discovered a radiator leak in my Dodge Ram 1500. I called Alexander "Zander" McKay at the Carfix Garner location on Monday July 31st hoping to get an appointment during the upcoming week. Zander listened to my issue and assured me that his team could fix my radiator and have my truck back to me by the end of the day. I dropped off my truck and was greeted by friendly staff and was asked if I needed a ride home which I didn't need but was grateful for the offer. Zander listened, inspected and noted the issue with my truck. He clearly explained the repair process and the warranties guaranteeing all repair work. I was very impressed with the care and professionalism that was extended to me and the superior repair work performed on my vehicle. I have found my go to mechanic for all my auto needs going forward. Thank you Zander and team you will see me again!
john L.
john L.
I couldn't be happier with the service Carfix gave me. I was in a real jam. My son was wrapping up finals at NC State, and I was flying in from Pittsburgh to help him move out when he noticed a bubble in the sidewall of a tire. Carfix was able to squeeze us in, replace the tire and didn't overcharge (actually the price I was charged was less than I had anticipated!) And the customer service from Ivan (a long-distance Steelers yinzer!!!) was fantastic! Carfix should be proud of the way their business operates.
Capers J.
Capers J.
Great service. Handled my car issue with care
Walter G.
Walter G.
Great experience - Zander, Shanna & Ivan coordinated a great warranty repair for my Toyota RAV 4
Peggy L.
Peggy L.
Always clean, friendly and professional. Very satisfied with their service and customer support.
Emily O.
Emily O.
My car needed a lot more work than I anticipated and these guys were fast, honest, thorough, and great communicators. Anthony and Ivan were so helpful and patient as they walked me through my service report and answered all of my questions. I’ll be back for any future maintenance! Overall, great experience.
Brett H.
Brett H.
The customer service at Carfix is absolutely top notch every time. This most recent time, Zander was insanely busy, bring the only service advisor at the desk that day. He was friendly and courteous at all times and very accommodating with getting me an appointment on short notice. Carfix is a little pricey sometimes but the quality of service here is excellent and I'll keep going back
Angie D.
Angie D.
First time ever using Carfix but I must say it was an amazing experience! The amount of time they had my vehicle was a bit lengthy and not of any fault of the company and Xander made the wait effortless! His customer service skills is out of this world and makes sure the customer is happy from beginning to end you will not be disappointed!
Steven H.
Steven H.
They are extremely professional here and always customer first I highly recommend to bring your car here for all your needs!
Derek Curry (.
Derek Curry (.
Everyone there was very kind and willing to help me with my issues. Service was extremely fast, went from estimate to completed in like 3 days when at other places it could be a week for just an estimate.
Kelly F.
Kelly F.
What a breath of fresh air this place is! Finally, a car maintenance & repair company with honest, professional service at a fair price. Zander is such a pleasant person to work with. He takes the time to fully explain what the vehicle needs, going into details about what's urgent and a timeline for other maintenance items that can wait a bit. The shuttle service is AMAZING!! No more coordinating drop-offs and pick-ups. Plus the driver is a super friendly guy. Thanks Car Fix for a great experience and we look forward to using you for all our future vehicles needs.
Lincoln C.
Lincoln C.
The customer service was awesome!
Circle T.
Circle T.
We were traveling to Raleigh for a short stay. A small panel had come loose under our Prius and did not want to risk further damage during our long ride back to DC. I happened upon Carfix and decided to give them a try. Despite being busy they fixed the problem in less than an hour at little cost. Customer service there is first rate. Highly recommend.
Paus H.
Paus H.
If I could give a million stars to Carfix in Garner, I would. From the very beginning with running the diagnostics on my vehicle - all the way to the payment process, this was one of the most delightful car experiences that I’ve ever had. Shanna was an absolute rockstar at keeping us updated on the status of our car. The actual diagnostics were incredibly detailed. The pricing wasn’t too bad with what needed to be fixed. And to top everything off, they left stuffed bears in our back seat for our toddlers. That type of thing means a lot. Overall, excellent service at Carfix.
Jenny P.
Jenny P.
I’ve taken my car here a few times and they’ve done a great job. The price always seems fair and I feel like I can trust them which is hard to find.
larry E.
larry E.
While driving in from out of state one headlight went out. With no appointment, but a referral from Shannon Engel, they replaced the light. Thanks for making our return trip illuminated.
Grace B.
Grace B.
I brought my car here for new brakes, and Ivan was such a great help from start to finish. This shop is knowledgeable, very friendly, and super efficient with getting my car in and out quickly. I will certainly trust them with other car repairs needed in the future!
Keaira O.
Keaira O.
They were awesome! They fixed my car the same day the part came in and kept up with the communication very well! I would recommend them to anybody! Very sweet people!
Matilda J.
Matilda J.
They were able to fit me in quickly and gave a great detailed assessment of my car.
Mamoon K.
Mamoon K.
They were able to squeeze me in on a tight schedule and take care of my issue with 15 minutes!! I would highly recommend this place for all of your car needs, a special thanks to Ken for his quick service and welcoming attitude!
Ercan Ç.
Ercan Ç.
👎🏻👍🏻
Debra Davis _ Staff - L.
Debra Davis _ Staff - L.
Carfix is very thorough and convenient. They took my car right in and fixed the problem quickly.
Shanita W.
Shanita W.
Christine is a sweetheart and really tries her best to assist customers. Unfortunately, I wasn't able to bring my car in, but she definitely calmed more anxiety about options to getting my car in for service, and best times. I overheard her talking to the Foreman of the shop about my situation; the care and willingness to help is amazing. Most places that I called just said "no" and ended the call. I will be coming to Carfix in the future! She is a GEM!
Tanya H.
Tanya H.
Honest mechanic shop.We took our Corolla here for a second opinion after the mobile mechanic cost us an arm and a leg and still couldn't fix it. CarFix was more thorough and explained just what was wrong with our car and what it would take to get it running again. They also helped us find a salvage yard to sell our dead car to. They were kind and helpful throughout the entire process and we will use them going forward with our other car.
Chauncey S.
Chauncey S.
I got to say their customer service is great they know how to talk to people great conversation the prices are awesome they tell you what needs to be fixed and their answers are always straightforward I definitely recommend this please
Bob S.
Bob S.
Great all around crew they have working! Super social and good to be around!
Nate H.
Nate H.
Incredibly friendly, helpful, and accommodating staff (and this is coming from someone whose repairs would have cost way more than the vehicle was worth). Their diagnostic reports are Incredibly thorough and I plan to bring my prospective car purchases to them for pre-purchase inspections due to the thoroughness I saw with my prior experience.
Nesreen J.
Nesreen J.
Wonderful customer service as always
Don B.
Don B.
Got my truck fixed right away staff knew what they were doing
EDP
EDP
I thought CarFix did a great job on my car with the transmission and oil leaks and headlight replacement. I appreciate the staff for making it an enjoyable experience.
Ali Pulmonology B.
Ali Pulmonology B.
Hello This is Hassan I'm such a Thankful to Zender who help me two vehicle repairs with major problems. Not only repairing provide me loaner vehicle while fixing. Its giving me 100% customer satisfaction with highly professionalism. I would prefer if someone having car issues mechanical breakdown please feel free to contact Car fix team at Garner.
Patrick L.
Patrick L.
Great value, cool staff, on time- all that you can ask for and will use again!
Cy H.
Cy H.
Great work performed. Shuttle ride to my house while I waited too. Friendly staff and I will definitely be going back!
Jacqueline H.
Jacqueline H.
I’ve been taking my car here for a little while and have had a wide range of services from oil changes to a/c repair. The work is always quick and I love that they send a list of potential repairs for me to review and approve so I know exactly what they’re doing and how much it will cost! Elliot is always so friendly and provides great customer service!!
Stephanie S.
Stephanie S.
Great auto repair place! When we had car trouble on a vacation in the area, they fit us in and repaired it quickly. Zander kept us informed every step of the way and arranged for a ride back to our rental home and also a loaner car. Wonderful customer service!
Natalie B.
Natalie B.
Quick in and out with a repaired tire. They put the spare back and left the car cleaner than I brought it in. Great shop!
Rachael B.
Rachael B.
They checked out a trunk issue I was having and while inspecting, took a look at my car. They helped to get my older car in shape, and fix the trunk issue. I didn’t feel like anything was pushed on me. It was fantastic service and I look forward to bringing my future business to them!
Kimberly H.
Kimberly H.
Things could not have gone more smoothly. I received honest and direct communication every step of the way! As a new Raleigh resident, this is def my new go to car care place!
david W.
david W.
Very professional. I replaced an alternator on my Nissan Armada. Looking forward to going for other services.
Rusty W.
Rusty W.
Great service and communication.
Hannah W.
Hannah W.
Great service and fair pricing. Long time customer of Carfix but this was my first visit to the Raleigh location. Thanks Elliot for you help!
Susan Z.
Susan Z.
Great service. Worked with my schedule for quick and complete appointment. Clean waiting area. Friendly staff. Will use them again for maintenance!Highly recommend
Jacki B.
Jacki B.
My compressor went bad on my Honda CR-V, and I had seen a CarFix shuttle car out and about, so thought I would give them a try. I got a call IMMEDIATELY after submitting a service request and Zander gave the best customer service I have ever received!They took my car that day, They were sure to give "worst case scenario pricing" so I wouldn't be shocked. A testing report with pictures was sent to my phone once diagnostics were complete.ordered parts, checked on my warranty, and had the repair done within 48 hours.My A/C is now blowing cold, cold air and I couldn't be happier! Thanks CarFix, and special shout out to Zander for making this experience wonderful.They had financing available with six months no interest which is very helpful for those of us on a budget.I highly recommend CarFix!!!
Eve Kakassy H.
Eve Kakassy H.
Super efficient + quick, super nice! I’ll always trust Carfix. Thank you!
Jonathon B.
Jonathon B.
Great shop and service.
Jason H.
Jason H.
Had a great experience! I called after noticing the fender liner on the front passenger wheel was a few inches off the ground. Expecting a need to replace the linear, CarFix inspected the liner and replaced a few clips. I appreciate the honesty and repairing the part at a minimal cost. Will definitely return for future repair needs!
Jim G
Jim G
I had scheduled service to have the oil changed and to check the electronic parking brake system as it had turned on the day prior to my service date. The day of my service the warning light had gone out, but the folks at Carfix checked it out anyway to see if there had been a hidden code. I dropped my car off in the morning, and had it back shortly after noon. I have had my transmission replaced at Carfix and the work that was done was outstanding. These folks deserve a 5 star rating and even more. They are all very friendly, polite, courteous, and professional. I recommend them highly.
Maxine B.
Maxine B.
Everyone at Carfix works as an efficient team to keep my older car in its best running condition. Sheduling regular maintenance is always easy and their courtesy-car service is especially convenient!
Colin S.
Colin S.
Had to get the state inspection done, I'm not from the area but I go to school here so I'd never been here before. The employees I worked with were very helpful and they were even able to sneak me in when I showed up a day early for my appointment. Service was quick, overall a great experience.
Kasheika L.
Kasheika L.
Good people, Good service. I never been anywhere that they let you drive a vehicle home till your vehicle is finished awesome!
Jack R.
Jack R.
Very prompt and service friendly
Anthony R.
Anthony R.
I'm so happy I found carfix. I needed 2 rear tires and they was able to get them in a reasonable time. Other places I called was taking to long to deliver or couldn't get the tires period. Elliott took care of everything i needed. Tires was delivered in 2 days after ordering them and the work along with one other issue i had was all taken care of the same day. Excellent car shop and everyone was very friendly. I look forward to returning to get my car health check done real soon. Also the lady that works up front with Elliott i owe her a muffin 🧁.Anthony Rush
M L
M L
Came to this shop at the last minute just to get my tire pressure fixed. They took care of it quickly and were very courteous. Overall, a short but good experience.
Blake G.
Blake G.
I've been bringing my car here for close to four years now and have never been disappointed in the services provided. From annual inspections to emergency tow situations, the team at Carfix has done great, trustworthy work for me.I enjoy being able to drive confidently knowing that repairs made have been made well, and that they will work with you to remedy any issues that may occur.They are clear in communicating the needs of my vehicle, what they are able to do, and how they price and charge for services rendered.Would recommend for those looking for a knowledgeable and personable team to trust their vehicle with.
Linda S.
Linda S.
Nice, professional, trustworthy staff and they do great work!
Josh N.
Josh N.
Scheduled a appointment for a general service inspection. They gave me the most detailed report I have ever seen on my Jeep. Walked me though, and explained everything. Worked with me to come up with a plan to fix my car within my budget. Very friendly and honest. Thank you Ivan, and the car fix garner team!
Lisa V.
Lisa V.
Second time I have had my vehicle repaired here. Great experience
Savannah M.
Savannah M.
I came in to Carfix to have my brakes serviced. Everyone here is very nice and helpful. Elliot explained everything to me and was very communicative. Great place for all of your car needs.
Joe A.
Joe A.
Quality people who give honest advice on your vehicle
Tom B.
Tom B.
Excellent, honest service—I felt fully informed about the work that needed to be done & that which was optional. Highly recommend!l
Teresa F.
Teresa F.
Professional and courteous service!
Social B.
Social B.
Very professional place!
jimmy H.
jimmy H.
Just wanted to say thanks to Zander an the Carfix team for the amazing work they do. Got transmission work done was informed throughout the whole process. Got it done when they sed they would very appreciated thanks again.
Ashley S.
Ashley S.
I've trusted them for years. They've helped me with a pre-purchase inspection and other services on my Camry and have recently completed a brake repair on my RAV4. I worked with Jimmy a couple of years back and Ivan recently helped me. Both have been professional and understanding. The complimentary shuttle and loaner car definitely have made things easier.
Dandrea B.
Dandrea B.
I’m here to rave about Zander. If you haven’t had the “Zander Customer Service Experience”, you haven’t experienced TOP TIER customer service!Zander made my auto warranty repairs seamless and easy! He explained the details every step of the way, was pro active in noting my concerns, made sure I had a loaner while my car was being repaired and was an absolute pleasure to work with.THANK YOU Zander for an amazing experience with Car Fix! As long as he’s there, I’ll forever be a loyal customer.
Larry Y.
Larry Y.
They did an excellent job of repairs and working with my aftermarket warranty co to give me the best value for my money.
Jackie T.
Jackie T.
The best place to take your car. They treat you like family and are always transparent with what needs to be done and what can wait. I will not take my car anywhere else!
Simon C.
Simon C.
Carfix are very thorough and friendly. They provided regular updates on the progress of the repairs and inspections including any additional issues or costs. The initial estimates were very close to the final costs.
michael B.
michael B.
I visited Carfix today as a 1st time customer...I will definitely return for future maintenance/repair work. Anthony and the crew were very helpful. Explained everything well and quickly got my vehicle in. Keep up the good work 👏
Lynn H.
Lynn H.
I had a great experience. I was given a time frame and they didn't try to sale me anything else. The professionalism was top notch. I had a bad experience 3 weeks before and I wanted to use a hometown business. 👍👍
Val W.
Val W.
Am very pleased with the work done on my Honda Pilot. Staff was very helpful & professional, I got a free ride home after dropping off my car & pickup when the work was finished. I was treated with respect & my questions were answered.I will definitely be returning to CarFix.
Elliot B.
Elliot B.
FIxed the steering wheel noise in my CR-V
Robert R.
Robert R.
These folks know their way around a vehicle! They are very responsive in their analysis, upfront about costs, and prompt in their execution. I consider Carfix my "go-to" for any/all vehicle repairs and maintenance!
Kristy R.
Kristy R.
I thought I had a serpentine belt issue and I did but the main problem happened to be that the harmonic balancer was messed up which is what they found upon their inspection, this caused some pulleys to shift which cut my serpentine belt. I called right when they opened and filled them in on what I thought was going on and told them I was having the car towed to them. They have a great system where they text you updates and ask if you approve the work to be done and their inspection was incredibly thorough even including pictures. I spoke mostly with Jacob and Ivan and they were really friendly and helpful. The cutest thing happened when I was leaving, they have custom teddy bears and they knew I had two kiddos and sent me home with two bears for them which they of course loved. The best part of all of this is they have a few financing lenders they work with so it makes these big unexpected expenses a little easier to handle.
Leslie F.
Leslie F.
Terrific experience with Ivan! Very communicative and ensured I understood the issues and repairs needed. Fast service and lovely facilities .
Christine L.
Christine L.
After hitting an animal, my car had a busted radiator and ac condenser. The Carfix team was awesome! Got my car in, assessed the mechanical damages, and made repairs swiftly! 100% professional. Ivan, my service representative, was a pleasure to work with. Thanks for taking care of me and my family.
Christine S.
Christine S.
Headlight replacement.
Lisa B.
Lisa B.
I had a prompt, courteous experience with Ivan who set my appointment and scheduled me for the courtesy shuttle to work. Photos were sent of the findings and an estimate for additional work was explained and recommendations were made.The shuttle driver gave me first class treatment from the drive to work and picking me up after work to return to the Carfix store.The car runs better than before and mileage has increased from before the service was performed. I am delighted to recommend the Garner Carfix to anyone who appreciates a courteous, competitive and competent shop!
Oleg G.
Oleg G.
The oil change went smooth, absolutely no issues. I even got a ride home and later back to the shop to pick up my car. And the price for this overall service with a coupon discount was unparalleled.
dana H.
dana H.
recently had my oil changed at CarFix and was pleasantly surprised by such fabulous customer service. Elliott, the general manager kept me informed, offered pick up services and got all of the work done on time (even earlier than planned) I look forward to returning for more services at CarFix!
Tony C.
Tony C.
Awesome customer service! Took care of me and my vehicle, quickly and professionally. Will not be having my vehicle serviced any where else
Tyson D.
Tyson D.
Great experience and amazing customer service
Tyson D.
Tyson D.
Great customer service & super friendly
Life behind the W.
Life behind the W.
Absolutely the best experience we have had, pictures and video of repairs are sent, Ivan you are fabulous and have won over this person as a life long future customer, wish we had come to y'all sooner but none the less thanks to the other reviews we see how different and professional y'all are 👍Thank you a head above the rest.
Jeff Jones (.
Jeff Jones (.
Friendly service, good work. Only complaint is they take a long time to check car and offer lots of, in my mind, unnecessary services.
Michael R.
Michael R.
I have a class B van that needed repairs. Called all over Raleigh, and no one was able to work on it. Called these guys. They got me in fast and fixed van quickly, and it runs better than it ever has. I highly recommend them.
Kar L.
Kar L.
amazing place! my car broke down near here at like 3 in the morning and they got me in first thing in the morning to get my car fixed so i could get back on the road. Zander was amazing he was so attentive and everyone here was so helpful and nice, we had my two animals and they watched them for us so we could get food! could not recommend this place enough!
Kim R.
Kim R.
Would highly recommend . Excellent customer service. Very informative & explaining needed service. Will definitely be back for maintenance on my mom’s vehicle. Many thanks for the great work.
J R.
J R.
I had brakes repaired and CV joints/axles replaced. CarFix scheduled me quickly and completed the repairs in one day. They provide a shuttle service to and from the repair shop for the convenience of the customers. I'll be using them again for vehicle repairs.
Kerry R K.
Kerry R K.
Go see Zander car Carfix Garner. He will remember your name and what you are there for before you even have a chance to ask. I am always greeted promptly, communication on the status of my repairs is timely, and the shuttle service is great when you can't stick around. Carfix always has coupons to help in the overall cost of the service. I highly recommend you visit them for your next service or repair. Ask for Zander!
Lyle M.
Lyle M.
Although I never want to spend money on a vehicle repair, Carfix will make sure you are back up and running in a very timely manner. Vehicles being down is bad for business, so Carfix is who I trust to keep my fleet up and running.
Cheryl
Cheryl
I stopped by this location today to have a headlight replaced. The customer service was excellent and, although a quick fix, my visit was not time consuming. I have just moved into the area from the Knightdale and will bring my vehicle here for my routine maintenance needs from now on. The staff were knowledgeable, professional and kind.
Geoff S.
Geoff S.
Zander was a great person to work with! Helped out from the beginning to the end dealing with my insurance company! Great job all around!
Andrew T.
Andrew T.
Thank you Anthony and crew
Donna S.
Donna S.
Very professional. Liked availability of shuttle service.
M C
M C
Always great service. Love the warranty too.
Jenn H.
Jenn H.
Broke down 2hrs from home and these guys took great care of me and Allie the Acura.
Igor M.
Igor M.
I'm extremely impressed by this car repair shop. Courteous, professional, great communication. Repairs were completed quickly. I really liked the transparency of the inspection and the pictures to accompany the identified problems. Nobody likes car problems, but this is where I'm going to get them fixed from now on.
Bill and Diana L.
Bill and Diana L.
Very thorough knowledge of European cars. Highly recommend. Make sure you give them ample amount of days to work on vehicle if there is a lot of work to be done. As far as the $25 gift for writing a review - not so good. They didn't deduct my previous $25 reward toward a large sum of work. I doubt i will get $25 for this review, even after mentioning the discount when brought in. They don't track it or the record of the review.
Devon G.
Devon G.
Always a great experience at Carfix. Zander is the best! Only place I'll take my cars.
Kailyn C.
Kailyn C.
Everyone was really nice! They put in all of the coupons they could, even offer a free “shuttle” to pick you up and drop off if you need, they send pictures of the issues with your car and go over everything in detail for there’s no shadiness. They were able to get me in the next day too! I’ll be using them every time.I worked closely with Zander (he was awesome!) and the shuttle driver was very friendly and safe driver. Thanks! I’ll be back!
Kara R.
Kara R.
The staff at Carfix are all very professional, thorough and treat customers with respect. I appreciate not only the customer service I receive when I bring my car in, but the additional details such as pictures of vehicle problem areas, shuttle service, water and coffee area, clean facilities, and overall confidence in what I'm presented by the team regarding my vehicle.
Traci B.
Traci B.
They are always professional when you call and when you are in their shop. I like that they took their time on my vehicle during it's inspection. There were a few things that needed to be addresses and were fixed. Other places probably just would have passed you and not fixed the little things. I appreciate their customer service .
José Manuel V.
José Manuel V.
The Best Mechanical Shop in NC, all the team it's fantastic, with a high experience and professionally when fix a cars. Thanks you every body.
David S.
David S.
My car has had the check engine light on for a year. I told my last mechanic that I smelled gas, but he ignored me. I brought my car to Carfix, and I had an answer and a solution in a day! Professional service, great staff, quality work! Thank you all very much!
Christopher D.
Christopher D.
Fixed my son's car.
Kim S.
Kim S.
I feel very lucky to have CarFix as my repair shop. Richard and Anthony are the best! I would recommend CarFix and have recommended CarFix to all of my friends. It’s hard to find people that you trust and who do a fantastic job and so that’s why I say I feel very lucky to have them as my auto shop.
Amy S.
Amy S.
I had a very small issue with my tires and had no idea what to do. Carfix was able to fix it fast and they were very kind.
Lyle R.
Lyle R.
We use Carfix for all of our auto maintenance and have for the last12 yo 15 years. We believe they're one of the best. Thsnk you guys you are appreciated. You cannot beat Tyson & Zander for customer service.
Melissa R.
Melissa R.
These guys are great! Customer service is top notch and the staff are really skilled and knowledgeable. Highly recommend!
Brett J.
Brett J.
Carfix in Garner, NC got me in super fast, changed my flat tire and got me back on the road within 40 minutes. The staff was super friendly and they even had the nicest shop dog named Archie. 10/10 experience!!!
Allen E.
Allen E.
Great service and friendly people.
Pierre M
Pierre M
This place is awesome! They are honest and look for ways to save you on your repairs or routine maintenance.
Con P.
Con P.
The customer service alone will have me return. My mechanic moves from Raleigh to Dunn and I’ve been looking for a local replacement. Went to car fix on a whim in the way home 3 minutes after 5:00 (closing time) Fromt desk gentleman helped me out and smart me up an appointment next day. Despairs we’re done and the customer service continued to impress. I don’t write reviews and that fact that I did says a lot in itself. Bravo
Karl B.
Karl B.
Very friendly, great amenities. Love the ride service. Excellent explanation of issues & followup to ensure satisfaction
geatmon32
geatmon32
Found Carfix on Google because my vehicle had faults that lit up my dash board like a Christmas tree in July.From the moment I initially spoke with Travis, I felt safe. If you're finicky about who touches your vehicle, then trust me, these lads will certainly make you feel at ease, and Elliot stays on top of the mission.Repairs were done in roughly two-three days. Constant communication, and super easy to settle the bill.Mechanics are thorough! I don't know the Techs name that worked on my vehicle, but I hope he's living his best life; guy is a wizard. He suggested things that I would have never known needed service.Don't hesitate to bring your business to this establishment, you won't regret it in the long run.S/N: If you want Half-A$$ work done for an affordable price, you might want to hit up somewhere off of New Bern or Rock Quarry. You pay for the quality of service and the peace of mind knowing that the work is done right the first time.
J M.
J M.
This place is awesome! I recently had an oil leak and needed it taken care of asap. Anthony was able to get me scheduled in no time and was great to work with. Everyone was super friendly and helpful, the lobby was great, and they even have perks like providing transportation if you need it. Trustworthy and very professional!
Mz Tea B.
Mz Tea B.
I came to Carfix via repair pal through MaxCare warranty. My A/C went out I told them I had a warranty through carmax. I was only trying to get my a/c fixed had no idea I could get my brakes, cv axle boot, brake calipers and my power window regulator switch fixed as well. I was so happy Scott definitely went above and beyond to get everything replaced it costed me nothing. My a/c works my car drives so smooth I’m so happy I went to these guys to get everything fixed. I dropped my car off 8/10 and and it was ready the following day 8/11 I was shocked at how fast they got everything fixed. Firestone claim they had the best A/C tech and tried to pump me outta more money just to pinpoint the issue. Not Carfix Paul Savick figured it out with no problem. If you want good customer service, no one trying to haggle you out of unnecessary money Carfix is the way to go. Thank you so much guys.
Beau M.
Beau M.
Trust! They are honest, smart mechanics and standby their work. Great communicators as well.
Melissa L.
Melissa L.
Staff was so caring with addressing my concerns and fast. Definitely the best mechanic shop i've came across! Will come back again.
Erin T.
Erin T.
Awesome office and team. Efficient and prompt with great customer service. They truly care and are genuine people. Travis helped me today and was knowledgable and helpful. He fixed my issue in minutes - I was amazed! I will definitely be back and will recommend them to my friends!
Kristen W.
Kristen W.
I went to Carfix after being at the dealership who tried to sell me on a $400 "necessary repair". After getting a second opinion at Carfix, they told me this was not the case and gave me much more practical and cost effective next steps. They will not try to upsell you! I definitely will be going back.
Mary O.
Mary O.
Carfix did a good job on this 2001 F-150. We made it to New Orleans without any problems
Ethan K.
Ethan K.
The team is extremely helpful in providing information about the vehicle and then executing the job. This was the first auto body shop I have been to since I’ve owned a vehicle and I will definitely be coming back.
alice P.
alice P.
Clearly explained condition of front end suspension system including photos. Excellent service!!!
Rhoda S.
Rhoda S.
Excellent service! Repaired my car the date they gave. Excellent customer service as well.
Katie D.
Katie D.
Great location, reliable service, honest employees, and transparent communication. Exactly what you hope for in a car shop. Definitely recommend them!
Susan Z.
Susan Z.
Great service. Excellent communication. Convenient location. Friendly staff.
Tammy K.
Tammy K.
Took my car in for my oil change, and they showed me that one of my tires was very dry rotten - explained what it was and why i needed two tires for my road trip that weekend. Came in the next morning and got my tires replaced! Very friendly and cost effective. I will be using them again!
Matthew T.
Matthew T.
2022 EDIT: My original review (below) was for this shop when it was White-Wall Auto Repair. I recently took a 2015 Chevy Equinox in for an oil change, engine and cabin air filters, and inspection. Carfix did the work quickly and at a super reasonable price. Really happy with their professionalism and quality of work. Will certainly trust them in the future.Reliable, fast, and trustworthy. Great auto repair shop.
Jeffrey S.
Jeffrey S.
Very professional. Carfix noticed a repair covered by my warranty that the dealer checklist didn't find in the same week.
Sophie C.
Sophie C.
I have used carfix on hillsboro Street multiple times. They are always super helpful and kind!
Edmund B.
Edmund B.
My experience here was fantastic. Everyone that I interacted with from the Techs to the front desk was very kind. honest, and knowledgeable. They present any issues they find in a clear manner and they justify their recommendations with solid evidence that is easy for a layman to understand. I will continue to go to them for all my car repair needs in the future.
Reese R.
Reese R.
Travis and his entire team are a great group of people. Very personable. Each time, I've gone to them for service, they've been upfront about all services needed, the turnaround time, and the pricing. No hidden charges at checkout. They even offer great coupons online.I feel very comfortable leaving my vehicle with them. I've witnessed their interactions with other customers, and like my own vehicle, they took great care and work as if they're working in their own personal vehicle. I appreciate this about the business standard they've created and have upheld thus far. Thank you all! ⭐⭐⭐⭐⭐
Open Mike T.
Open Mike T.
I brought my car into Carfix because it was making a noise it should not be making and I had a long trip planned. I took it into Mike, Jimmy and the team on Hillsborough St. Within minutes, they had diagnosed the problem as the water pump. I scheduled an appointment to bring it back in and get the water pump replaced. The day I brought it in, they gave me a loaner car so I could continue doing business for the day. Now my car is fixed, the noise is gone and I will have no issues for my long road trip. thank you CarFix!
Rocky
Rocky
These guys are transparent, good communicators and fast. I will use them again
Leora H.
Leora H.
Jimmy and Richard did an amazing job helping me make a decision about buying a used car. This is the first time I've ever done that, all of my previous cars had been hand-me-downs so I was very nervous, but he and his team were incredibly thorough and informative. They were honest about what they found and what it would take, and ultimately I didn't end up buying that car so they saved me $4500! I would highly recommend you use them if you're considering buying a used car OR to help you keep your current car on the road. Both Raleigh locations I have been to, the staff doesn't talk down to you or go over your head, and it's obvious they're genuinely interested in helping you, keeping you safe, and saving you money.
Leora H.
Leora H.
Jimmy, Travis, and the whole team at Carfix are amazing. They don't talk down to you or go over your head. They're thorough, helpful, and take the time to make sure you understand everything they're doing. I have always had hand-me-down cars, and this was the first time buying a car that hadn't been previously owned by a family member. Combine that with the shortage of used cars and you get a scary situation. The people at Carfix were SO helpful and informative and made the whole experience much more manageable. I highly recommend them to help you buy a car or keep your current car on the road.
Torrey B.
Torrey B.
Travis was the absolute best! Great service...I advise anyone who wants a 100%great job done! With customer satisfaction...go there!
Cheyenne B.
Cheyenne B.
I highly recommend this repair shop. They provide excellent customer service and are very knowledgeable and kind. My experience with them was great!
Michelle P.
Michelle P.
I have used Carfix several times and they have been courteous and professional. They have been honest and trustworthy.
Derek K.
Derek K.
I had my brake calipers replaced here a few weeks back. Excellent service, reasonable pricing, and most importantly, the problem was resolved and my car is fully functional again. What more can you ask for from a mechanic!
Ross C.
Ross C.
Jimmy and his team were very helpful and professional. I had taken my truck to several mechanics, none of them could solve the problem I was having with my starter. Jimmy and the guys at Carfix were able to solve it in a timely manor
Ernest H
Ernest H
Jimmy was great. He was able to schedule appointments and service both of our cars quickly.
Paula C.
Paula C.
Jimmy at Carfix is without doubt the best at helping me manage the repair and maintenance of my 5 vehicles. I know that I will have honest straight-talk conversations with Jimmy about everything I need now and what I will need later when it comes to keeping my 5 Toyotas running. In fact, I followed Jimmy when he moved from the Wake Forest Road location to open up the new Carfix on Hillsborough Street. The mechanics are outstanding as well and I cannot thank everyone enough for their attention to my vehicles and their quality work.
Spencer P.
Spencer P.
Travis and Jacob were both very helpful when I was in a time crunch. Would highly recommend this place!
C. L., R.
C. L., R.
These guys are golden. They came through for me not once but TWICE when I needed help. The prices are reasonable with a FIVE year parts warranty. Also, they email 18 point service report with recommendations and pictures. It's very helpful. A+++
Cassie M.
Cassie M.
Travis was an absolute delight to work with! Incredibly responsive and walked me through every step of the way on what was happening to my car. I highly recommend CARFIX and know that your car will be in great hands!
Garret P.
Garret P.
Carfix has ALWAYS taken care of my vehicles. They’ve had my business for 7+ years now and multiple vehicles. I’ve followed Jimmy from their monstrous 40/42 location to the Wake Forest Road locale and now this Hillsborough Street location. He’s always looked out for me and I won’t take my vehicles elsewhere thanks to him and his crew. I’m in the repair industry myself and these folks have always been impressive by my standards. This past visit I was having a logistics issue and Jimmy was working with me on his day off to make sure it was stress free when it came time to have my car serviced. You can’t go wrong trusting these folks to service whatever needs your vehicle has.
John C.
John C.
Travis and Jacob went above and beyond on a monthlong saga which included an unusually difficult level of coordination with my German vehicle manufacturer. What a headache for them and they did it with a smile and a grace. Thank you, gentlemen. We'll be back!
Chris T.
Chris T.
Talked with Travis there yesterday after having my car break down on the way into town. Showed real concern about my situation and wanted to help if he could not knowing what was wrong with the car until it was towed to his shop. Once there he took the time to discuss with me my options and his concerns and lack there of. Tested a few items and determine I didn't know much work at all. He shook my hand and let me on my way. Travis made the statement after me asking about whether or not I need a new part and his words were "no reason to pay for something you really don't need". I knew right then I would be back to see these goes. Wouldn't even allow me to pay for his hour he spent with me testing my car. I live in Greensboro, but if I lived in Raleigh I would use Travis and his services for everything.
Joshua P.
Joshua P.
I worked with Jimmy to get my Tahoe serviced. He was incredibly helpful. He had a technician do a multipoint inspection in addition to the tire rotation and oil change I went there for. I appreciate Jimmy's thoroughness and care with my vehicle. The service quick and they did everything I asked them to do. I am happy and will be taking my vehicle to Jimmy in the future.
Scott M.
Scott M.
Jimmy & the team is great. I've been picking his brain on car stuff for years and I know I can always trust his answers. He & the team has always take great car of us.
Sarah P.
Sarah P.
This car shop is amazing! I spoke to Jimmy about my issue and he was able to fix it immediately as well as save me $35 in comparison to another local car shop. He was quick yet thorough and very kind. I will definitely be coming here with any future car issues!
Dr. Stephanie W.
Dr. Stephanie W.
I have been taking my car to Carfix for a couple years now and have been extremely impressed every time. The team is extremely knowledge, honest, and caring. The customer service and communication is extraordinary. Highly recommend for all service and maintenance needs!
Ralph L.
Ralph L.
Trustworthy, superior mechanics, loaner cars if you schedule ahead of time
Kate A.
Kate A.
The team at Carfix is fantastic!! As a female, I was always cautious about going to a mechanic as I’ve been ripped off in the past. I’ve never once had this concern with carfix. They are always honest about work needs to be done, what can wait, and what to look out for in the future. Can’t say enough good things about the Carfix team!!
Philip C.
Philip C.
Great team! Great Service! Tom and his staff take care of all of our Nerd Vans!
Thomas D.
Thomas D.
Jimmy and the crew were honest, friendly and very professional. I definitely would recommend this mechanic shop to you. If and when my car needs to be serviced I will be back.
Diane M
Diane M
Very nice to have car work done there. Positive experience!
Mike O.
Mike O.
Carfix is a friendly and courteous shop. Jimmy and the crew are true professionals, work is always highest quality and timely.
Michael A.
Michael A.
Carfix is a very professional, knowledgable, and trustworthy mechanic shop. The customer service is unmatched and they never try to take advantage of their customers. I have taken my BMW to Carfix twice now, and each time has been great with zero issues. They perform high quality work every time, and keep my car running at its best.
Katherine C.
Katherine C.
Great service, timely repairs and professional staff (Thanks Jimmy!). I had been let down several times by the GMC dealership service department and was so pleasantly surprised to find such a great shop to help me out with some last minute maintenance. Carfix has just earned another repeat customer.
Scott W.
Scott W.
It is so nice to deal with a company whose people are honest and professional. They customer service is top notch and they still are about the quality of work. I have switched my whole family to CarFix and look forward to working with them in the future
Maggie L.
Maggie L.
Very friendly, trustworthy, and kind. 10/10 would recommend Jacob and everybody at CarFix to my friends. They communicated everything clearly, sent detailed reports of their findings, and answered all of my questions. I felt very safe with my car in their hands.
Will B.
Will B.
Had a laundry list of things to be done to my car coming out of the pandemic and driving more - really expected a scary price for the A/C diagnostics and looking at the ABS brakes - but walked out of there with everything all fixed up for not a big price tag. Roger there talked me through everything and was kind to spend an extra minute talking. Not much for reviewing things online but was a nice surprise all around today.
Meredith S.
Meredith S.
Jimmy is great to work with and very patient! I highly recommend going to CarFix in Raleigh.
Colin T.
Colin T.
This auto-mechanic shop is incredible to say the least. They’ll service your vehicle with exactly what it needs and won’t overcharge try to sell you on things you don’t need. The experience is both personalI and extraordinary. I will definitely be returning.
Angela J
Angela J
Jimmy and his team were professional, thorough, and did a great job with the repairs. I am very impressed with their hospitality and business. Will definitely be going to them for any issues with my car in the future!
Jordan H.
Jordan H.
Went above and beyond to take care of my needs. Very nice and helpful with creative problem solutions!
Muhammad Y. I.
Muhammad Y. I.
White Wall is one of the best repair shops in Raleigh. Been here longer before I was born! Jimmy is an amazing owner, who is very courteous and honest. He’s a straight shooter and would let you know how it is. Roger who also works there is a real professional who knows exactly what he’s doing. They provide quick, professional and efficient service without compromising on quality. Their work speaks for itself and their time here can attest to that. They are a little on the higher price side but you definitely get what you pay for.Highly recommend!
Korra S.
Korra S.
Never had a thing go wrong here, always quick and well done service
sven J.
sven J.
Great guys. Excellent service.
Debbie K.
Debbie K.
Very good work! Very good at evaluating your vehicle and repairs needed! They will not overcharge!
Kevin J. S.
Kevin J. S.
It's rare that you find a mechanic that will be honest with you and not try to overcharge you. White-Wall mechanics are honest and the prices are fair. I recommend going here for your auto repairs.
Stephen T.
Stephen T.
Home town group of guys that know what there doing great customer service... been doing business with them 15 years or more.
Toney W.
Toney W.
Excellent mechanics.... trustworthy and very competent
Samantha Van Ollefen H.
Samantha Van Ollefen H.
Have taken 3 different vehicles here consistently for over 11 years now. One needed all new gas lines, timely repair and fair price. One needed new timing belt and water pump, and another time needed a radiator crack repair. Both times I paid under $800 for parts + labor AND never had problems after that. Have been taking my newest vehicle for oil changes, tires and inspections and they NEVER try to upsell me. I never feel swindled or talked down to. Will continue to take my vehicles here for years to come.
scanthez
scanthez
Great guys! Always quality work.
Paul H.
Paul H.
I originally stopped by just to get my tired aired up. I recently had back surgery and wasn't able to do it myself. The gentleman at the counter went outside, topped off all 4 tires for me, and wouldn't let me pay. A couple of days later, I brought my car in to have the radiator replaced and the back windows fixed. The back windows were rolling down, but wouldn't roll back up. I'd already had a few other places look at this issue without getting it resolved. They fixed everything and had it back to me in less than 24 hours. Very polite, very professional, and very competent. Highly recommend.
Alexandra S.
Alexandra S.
Great mechanic, convenient location, honest prices
Eric C.
Eric C.
Best auto repair in town and I've been going there for over 15 years
Joan P.
Joan P.
Great auto repair shop check it out.
Alison B.
Alison B.
I just had my car inspected through White Wall Auto. They went above and beyond. I will recommend them to anyone. Their customer service is phenomenal!!!
dalejanjohn
dalejanjohn
Excellent honest service.
Raleigh T.
Raleigh T.
Excellent, honest, thorough service, quick turnaround, always clear in describing options for repair or replacement, with very reasonable prices that are carefully explained. I've been using White-Wall for over 15 years (my last place of work has been using them happily for over 30) and recommend this shop highly as one of the fairest and most knowledgeable I've ever encountered.
J N.
J N.
Great local shop with honest mechanics. They have kept my Honda Accord on the road for over 220,000 miles so far. We bring all our vehicles here for repairs and have always received great service. Special thanks to the owner Jimmy and Lead Mechanic Roger.
Debbie V.
Debbie V.
I have used White Wall Auto for years!!!!! Jimmy & the guys are amazing!!!! very dependable & fast too!!!! Prices are great! I highly recommend White wall!!!!!
Chris B.
Chris B.
Great service and prices. Extremely honest!
C.H. J.
C.H. J.
Been a regular customer at Whitewall for YEARS. I have owned two Honda's, both at least 20 years old. The mechanics at Whitewall made it possible to keep these classics on the road, safely and affordably, for decades longer than most people drive their cars, saving me tens of thousands of dollars. They are honest and skilled. A+++++
Drew F.
Drew F.
Excellent experience. 2002 Honda Civic needing hydraulics for clutch to be replaced. Dropped the car there Monday morning, with no prior arrangements or anything. They confirmed diagnosis and fixed it by Monday evening. Extremely reasonable rates for parts, labor, and duration of work. Will definitely return. Thanks!
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