reviews, carfix

See what our customers sayCarfix Customer Reviews

Here at Carfix, we always aim to provide you with the best customer service in the industry. Customer satisfaction is extremely important to us and we value each one of our customers on a deeply personal level. We work hard to establish a strong, lasting relationship with everyone who steps foot in our shop and our passion for building close connections with the communities we serve is a big reason why so many people continue to trust us for all their automotive repair and maintenance needs.

Curious about what past customers have had to say about their experience with Carfix? Feel free to take a look at some of the reviews below to get a better idea of how we continue to go the extra mile for all of our customers.

Kit did a great job getting my Subaru set up for service at CarFix where I regularly take my vehicle for reliable service and repairs
David H.
We’ve been taking our cars here for years. John always treats me fairly and he and the crew keep our cars on the road!
Response from the owner:Thank you so much for the 5-star review and for your continued trust over the years, Andy! We’re grateful for loyal customers like you, and our team will be happy to hear your kind words. Keeping your cars running smoothly is always our priority!
Andy P.
Great service, friendly staff, and short wait. I highly recommend.
Response from the owner:Thank you for the 5-star review and recommendation, Carolyn! We’re glad you had a great experience with our friendly staff and quick service. Looking forward to serving you again!
Carolyn S.
Absolutely fantastic experience. John the manager and the service techs did an outstanding job. The car rides like it’s brand new! Thanks
Response from the owner:Thank you so much for taking the time to leave us this 5-star review, Bob! John and the whole team will be thrilled to hear this. We’re so happy your car is riding like new again. Looking forward to helping you with any future needs!
Bob K.
Most helpful car repair shop I’ve ever been to - straight up and honest, trustworthy, and educational!
Response from the owner:Thank you, Katie! We really appreciate your 5-star review. Being honest and trustworthy is at the heart of everything we do, and we’re glad to hear it made a difference for you. Looking forward to helping you again whenever you need us!
katie M.
So far so good. I’ve been to the shop three times for different car issues and every time it’s been an effortless, easy, quality experience. Prices are fair for the work they provide and no one is better than John. I’ve had an axle change, tire change, and alternator and belt change.
Response from the owner:Thank you for the 5-star review, Daniel! We're so glad each visit has been smooth and that John has made such a great impression. We truly appreciate your trust and are here whenever your car needs us next!
daniel T.
I don't usually use write reviews, but I had to post one for this shop because they saved me a great deal of stress. I brought my (very old) car in because the front driver's side tire was making an unnerving noise, and I needed the work done quickly because I had to drive back to Pennsylvania only a few days later. They took my car in the same day that I called, identified and fixed the problem, and then didn't even charge me for their work. I'm really grateful for their service (especially since I haven't had the best experience with other auto shops in the area), and I highly recommend them.
Response from the owner:Thank you so much for sharing your 5-star experience—it means a lot, especially from someone who doesn’t usually write reviews, Katherine. We’re happy we could ease your stress and get you safely back on the road. Your recommendation truly means the world to us! Safe travels back to Pennsylvania!
Katherine E.
I’ve brought multiple cars to Carfix over the past year as I became tired of the dealership maybe fixing what I came in for and suggesting thousands of dollars in additional repairs. Kit and the team took the time to listen to my concerns, properly evaluate my vehicle and diagnose the probable cause without immediately suggesting the most expensive service with the hope that it would resolve my problem. Carfix offers a friendly, fast and fairly priced alternative to the dealership ‘service experts’. I highly recommend you give them a try!
Response from the owner:Thank you for taking the time to write us this 5-star review following your visit, Jeff! We’re so glad the team provided the honest, thorough service you deserve. It’s our goal to offer real solutions—not unnecessary upsells—and we truly appreciate your trust and recommendation. We’re always here when you need us!
Jeff S.
Absolutely wonderful garage. 10/10. Wish we had them back home. The owner is a wonderful guy. Staff are top notch. We were passing through on a road trip, ran into car trouble. They took care of us and got us back on the road. We really appreciated the detailed estimate that included photos and a breakdown of the work. I would use them as my primary garage if they were in my state. Thank you for taking care of us!
Response from the owner:Thank you for the amazing 5-star review, Brittany! We’re glad we could help on your road trip and appreciate your kind words about our team and detailed estimates. We’d be honored to be your go-to garage—safe travels, and come back anytime you’re passing through!
Brittany R.
Stopped in with a flat tire. John and the team got me in quickly and got me fixed up. Seems a solid team of good people.
Response from the owner:Thanks for the great 5-star review, Scott! We’re happy John and the team could get you back on the road quickly. We appreciate your kind words and look forward to helping you again whenever you need us!
Scott T.
Quick and great customer service!
Response from the owner:Thank you, Cierra! We’re thrilled to hear you had a quick, 5-star experience with our team. Providing great customer service is always our goal. We appreciate your support and hope to see you again soon!
Cierra Y.
I went to this mechanic with an urgent problem because my friend had such a great experience here. John Wilhelm and his staff were extremely quick and helpful. They figured out the issue even though I came by only a few minutes before closing, then fixed it successfully while being fun to chat with. I really appreciate your help and will always be recommending you to others. Thank you again!
Response from the owner:Thank you so much for the 5-star review and for trusting us with your urgent issue, Ezra! We're glad the team could help quickly and make the experience a positive one. We truly appreciate your recommendation and look forward to seeing you again!
Ezra B.
reviews, carfix
This Auto Repair shop is top notch, very kind staff and very knowledgeable.
craig S.
Great Company. Awesome People. Top Quality Workmanship, Management and Staff. Pleasure. Great People. Carfix is my go to place for life 100%
Response from the owner:Adamog45, thank you for a 5 star review! We are all honored to provide you with such quality workmanship! We strive for you to feel cared for at all times by everyone on our team and are thrilled to hear you experienced that! We look forward to serving you for any and all your future auto needs! 🙂
adamog45
The CarFix team recently replaced the leaking valve cover gasket on my 2014 Ford Escape. Just like other repairs they've performed for me, they did it when they said they would and at a reasonable rate. They've earned my trust.
Response from the owner:Thank you for sharing your 5-star experience with us, Robert! We're glad to hear the CarFix team delivered once again with timely, reliable, and reasonably priced service. Earning and keeping your trust means everything to us — we appreciate you coming back and look forward to helping you with anything you need down the road!
Robert B.
Had a fantastic experience at carfix this weekend. I DIY'ed myself into a pickle and the team at carfix got me out. It was not my best moment but Kyle at the front desk put me at ease. He was an excellent communicator and kept me up to date on the work being done which included pictures. Which is a great way to build up trust with your customers. Thanks again to Kyle and the rest of the team at Carfix!
Response from the owner:Thank you for the 5-star review following your visit with us! We’ve all been there with a DIY gone sideways, and we’re glad to hear that our team could help turn things around for you. Clear communication, transparency, and a judgment-free zone are what we strive for, so it’s great to hear that came through. We look forward to helping you the next time you need us!
Ghost
The staff was very personable and professional also the shop was clean and customer friendly.
They offered free shuttle to and from the shop.
Response from the owner:Thanks for the 5-star review, Tom! We pride ourselves on a clean, friendly shop and great service — including our free shuttle. We’re glad you had a positive experience!
Tom B.
Terrific experience with Zander and Kyle particulaly. We are pleased with the level of care and thoroughness to fix our vehicle. We have trusted our Nissan with Carfix for a few years now.
Response from the owner:Thank you for trusting Carfix with your Nissan over the years, Leslie! Zander and Kyle will be thrilled to hear your kind words. We’re glad you had a 5-star experience and appreciate your loyalty!
Leslie F.
We took our daughter’s 2019 RAV4 to Carfix on Friday, May 30. The service light was on so we had the oil changed and tires rotated. They also recommended changing the rear wiper blade so we had this done as well. I had a $25 gift card that came in the mail so we applied this to the bill. Our experience with Carfix in Garner is always positive and they take care of us. Thank you for the wonderful customer service!
Response from the owner:Jennifer, thank you for continuing to choose Carfix Garner for your daughter’s RAV4! We’re glad our team could help with the oil change, tire rotation, and wiper blade replacement — and that the gift card came in handy. We appreciate your kind words about our team's customer service and look forward to taking care of you both again!
Jennifer P.
Had my truck at another shop and Carfix had it towed to their shop free of charge, they are reasonably price, offer loaners, and have great customer service. I will always be bringing all of my cars back here and cannot recommend Carfix enough
Response from the owner:Thank you so much for trusting Carfix with your truck, and for the 5-star review and recommendation, Gavin! We’re glad we could make the towing hassle-free and provide you with great service and convenience. We look forward to taking care of all your vehicles in the future!
Gavin T.
Very good experience. Everything was explained to me thoroughly and I was kept updated. Courtesy driver is also very helpful
Response from the owner:Thank you for the 5-star review! We’re glad you had a great experience and appreciated the clear communication and courtesy ride. We’re always here to help when you need us!
R H.
Carfix was able to work me in last minute to do an inspection of a used car we were considering purchasing. It was the most thorough used car inspection I've ever had completed! Gave us piece of mind everything was good with the car, and they found a few smaller things that we had the dealer fix as part of purchasing the car. Very pleasant staff, great waiting area (with coffee and water) -- would definitely use again!
Response from the owner:Thank you for the 5-star review, Kyle! We're so glad we could help give you peace of mind with the used car inspection. Happy to hear you enjoyed the experience and amenities—looking forward to helping you again anytime!
Kyle K.
My vehicle is running strong again. Thanks Zander and team at Carfix.
Response from the owner:Thank you for the 5-star review! We apprecaite you and look forward to helping you again in the future!
Joe C. T.
Outstanding service and repair…Kyle was terrific to work with…very much appreciated!
Response from the owner:Thank you so much for the 5-star review, Scott! We're thrilled to hear you had a great experience and that Kyle took good care of you. We truly appreciate your kind words and look forward to helping you again!
Scott C.
reviews, carfix
Tim and Kit did a great job! They went over every part of my car and sent me a detailed list with all the info. They also explained what needed to be replaced and why, while understanding that I wanted to delay some of my preventative maintenance since I had to pay for new tires. Kit also was able to get me one of the discounts I saw on their website after dropping my car off which was super helpful! They both seem to care about you as a customer while balancing what needs to be done vs what can wait a bit. They were also very good about following up on the phone even after I missed their calls earlier in the day.
Taylor C.
Tim and kit are so personable and sweet! They were very flexible with me when I came in for an oil change/car inspection! A little on the pricey side, but were very quick, professional, and helpful! Will return
Colette P.
Was recommended by a friend and have been having my oil light flash on/off at me inconsistently, (previously got an oil change done elsewhere after moving to the area who I had thought would be reliable because they were a bigger name). Had no other issues prior to this ‘low oil level’ warning in the entirety of owning the vehicle of this certain issue, (consistently changed oil and topped off fluid regularly). They did a diagnostic on my car of not only the issue but other items as well! Had the recommended service done. Tim and the team were very friendly, detailed and helpful!
Zach H.
First, their prices are fair compared to other dealerships, second the communication is the best, they always kept me updated about any finds on my car. They were very kind and respectful at all times. Thank you for your service, you guys are awesome (Tim and Kit) I highly recommend their services.
My W.
They do a thorough check and will come back with sheet of everything scaled green (no concern) to red (needs repaired) of possible things to get repaired. Very helpful to see the charts, and they are super transparent and fair about cost. I even followed up with a price that I wasn’t sure why it was priced the way it was, and received full explanation of the cost reasons. Very friendly, and can schedule appointments online. Definitely recommend
Response from the owner:Thank you for the 5-star review, Josh! We're so glad you found the inspection sheet and color-coded chart helpful — it's important to us that everything is clear and easy to understand. Transparency and fairness are what we strive for, so it’s great to hear that came through. We appreciate your trust and your recommendation!
Josh B.
Such kind & trustworthy staff! Love receiving a detailed report. Wouldn’t go anywhere else!
Response from the owner:Thank you so much for the compliments to our team and 5-star review, Emily! We're thrilled to hear you appreciate the detailed reports and trust our team. It means a lot to have your continued support — we look forward to taking care of you and your vehicle for many miles to come!
Emily F.
Tim and Kit are so great and helpful! Will never take my car anywhere else!
Response from the owner:Thank you for the 5-star review, Izzy! Tim and Kit will be thrilled to hear this. We're so glad to have earned your trust and loyalty — we'll always be here when you need us!
Izzy O.
This was my first time visiting Carfix on N.West Raleigh. However, I've interacted with many auto care centers and Carfix on N.west Raleigh stands out in consumer service. Tim and Kit made sure we were well informed about the vehicle's condition and rated the flagged repairs from minor to immediate attention. As previously mentioned I've visited numerous care car centers and after receiving the diagnosis or repair worksheet provided by the establishment, I often times feel as though the vehicle is pretty much doomed and soon to break down for good which typically isn't the case. Tim and Kit provided us with direct communication and updated us throughout the time the vehicle was under their authority. I believe Tim and Kit understand the significance of communication and it was shown, keeping our mind at peace. I can't speak much on the work that has been done bc I am not knowledgeable and equipped enough to assess it. However, judging from Tim and Kit, I believe the job was done professionally and with intention. Not to mention, an industry competitive 5yr warranty for the work completed (at least for the work performed on our vehicle); Top notch. Much gratitude.
Response from the owner:Thank you so much for taking the time to share such thoughtful feedback. We’re truly honored by your 5-star review for our team's work. Tim and Kit take great pride in offering clear, honest communication and making sure every customer feels informed and confident — not overwhelmed. We’re glad you felt that difference. Your trust means everything to us, and we’re here anytime you need us. Welcome to the Carfix family!
product S.
My daughter lives in Raleigh and I am 4 hours away. It’s great having a shop with people I can trust and feel comfortable her car will be serviced properly They go out of their way to call me and discuss any service the car needs prior to starting any work.

Thanks guys
Response from the owner:Brad, thank you so much for your trust — we know how important peace of mind is, especially when you're hours away. We're always happy to keep you in the loop and make sure your daughter’s vehicle is in great hands. It means a lot to us that you feel confident in our team. We're here anytime you or your daughter need us with the same 5-star service!
Brad R.
Tim and Kit are super knowledgeable and easy to work with… they address all concerns and are transparent with pricing/quotes. I text to arrange service and pickups, can’t beat it!
Response from the owner:Thank you for the 5-star review, Sam! We're thrilled to hear Tim and Kit took great care of you — they’re both fantastic at what they do. We’re glad the texting system made things easy and convenient, and we appreciate you trusting us with your vehicle. Looking forward to helping you again next time!
samschlunz
tim, kit and the whole team at carfix raleigh deserve all the praise i can give them. i had a sudden and ultimately terminal issue come up with my car, and thank goodness i wound up choosing them as the destination to have my vehicle towed, because they were incredibly helpful, gracious and patient with the process of triage as well as the post-mortem.

i don’t want to assume that they as a business will always be able to offer the same level of forbearance as i received, so i won’t go into detail about that, but i do want to give them credit for not taking advantage of my (very personally detrimental) situation, and for generally just showing an epic amount of decency throughout, not to mention offering above-and-beyond customer support while so doing. these guys are clearly in business to provide stellar service with the utmost integrity.

could not possibly recommend this shop more!!
Response from the owner:Thank you so much for your 5-star review following your visit with us, Daniel. We’re genuinely sorry your car gave you such trouble, but we’re incredibly grateful you chose to trust us during a tough situation. Tim, Kit, and the rest of the team work hard to treat people with care and respect, and your recognition means the world to us. If you ever need anything down the road, we’re here for you. Wishing you smoother travels ahead!
Daniel A.
The team at CarFix is thorough from the desk to the technician. Everything is explained and put in writing. Having Uber as an option makes it so convenient for one car families.
Response from the owner:Thank you for the 5-star review, Catherine! We're glad our team’s communication and thoroughness stood out, and we're happy the Uber option helped make things a little easier. We know how important convenience is—especially for one-car families—and we truly appreciate you choosing CarFix!
Catherine W.
reviews, carfix

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