Welcome to the Carfix Total Tread Package!

What Does Your Package Include?

• Lifetime Alignment Checks: Ensure your vehicle drives smoothly and tires wear evenly with regular alignment checks.
• Lifetime Tire Rotations and Balance Checks: Maximize the life of your tires with routine rotations and balance checks.
• Lifetime Flat Tire Repairs: Get peace of mind knowing that flat tires will be repaired at no additional cost to you.
• Road Hazard Coverage: Comprehensive coverage for your tires against the unexpected, including punctures, cuts, and other road damage.

Road Hazard Coverage Details:

• Eligible Tires: Covers all tires purchased and installed at Carfix when the Total Tread Package was included with your purchase.
• Coverage Term: Valid for as long as you own the vehicle and use it under normal driving conditions.  Coverage is not transferable to a new owner.
• Coverage limit: The maximum coverage per tire will not exceed the original purchase price or $500, whichever is lower.  
• Road hazard defined: Coverage applies only to standard road hazards such as nails, glass, potholes on public roads, and other road debris.
• Exclusions: Damage from vandalism, theft, accidents, or natural disasters is not covered. Tires with wear indicators showing 2/32” or less tread depth are not eligible for coverage. Tires worn abnormally due to lack of rotation or alignment problems are not eligible for coverage.  Tire damage due to driving on low tire pressure is considered abnormal or abusive driving, which will void the warranty. 
• Additional cost: Coverage includes the tire repair or the replacement tire itself; Installation, balancing, and a new Total Tread Plan are extra.

Procedure for Service and Claims:

• Service Locations: Services are available at any Carfix location.  Locations can be found on our website; www.carfixautorepair.com
• Within 25 Miles of a Carfix location: If you experience a tire-related issue within 25 miles of a Carfix location, you must return to Carfix for repairs to be covered by the warranty.
• Beyond 25 Miles: If a problem occurs more than 25 miles from a Carfix location, contact Carfix for pre-authorization before replacing any tires. 
• Trouble outside of our normal business hours? If the issue arises outside normal business hours, contact Carfix as soon as possible during normal business hours. Document the damage with images, retain the damaged tire if possible for return to Carfix, and keep copies of all repair or replacement bills and paperwork.  Coverage is not guaranteed if repairs or replacements are made without Carfix’s pre-authorization.
• Reimbursement:  If you have had a covered tire repair or replacement at a non-Carfix facility, please bring your repair invoices and receipts, along with the old tire to your nearest Carfix location for reimbursement.

Customer Responsibilities:

• Vehicle Maintenance: Regularly check and maintain tire pressure to ensure vehicle safety and compliance with the terms of coverage.  Have your alignment checked and adjusted as needed at least every 12 months or 15,000 miles.  Have your tires rotated at least every 6,000 miles.

Should you have any questions regarding your coverage or require assistance, please contact your local Carfix store.  Contact information can be found on our website, www.carfixautorepair.com  Thank you for choosing Carfix for your vehicle’s tire needs. We are committed to ensuring your driving safety with high-quality service and comprehensive coverage.