Great customer service. Second pre purchase inspection and both times very thorough and knowledgable. Definitely recommend and plan in using for future service needs.
Sunshyne B.
This location has Superb customer service each and every time I step through the door greeted with the same energy, smiles ,laughs and outstanding performance on cars. Very detailed for a woman to understand in breakdown a problem to a car( gerber). The person that locked me was Steven. He has now went to better positions but he left the store in the best of Hands. I feel secure coming to that location where the he is there or not but God knows I love to see Steven sent from the customer service Gods themselves. He is the Thor of customer service. The team at that location is the Avengers! They are all my super heroes. Keeping me moving when my business is based out of my car daily.
Christine L.
CARFIX - excellent service, as always! Got me in, provided an Uber ride to my nearby office, did a thorough assessment, and promptly got me rolling again. Even better - CARFIX let me know that they covered the repairs 100% because they warranty their work for 5 years!!! I had forgotten that they had replaced that part 3 or 4 years back.They stand behind their work!
Jimmy H.
Professional, convenient, reasonable pricing, super staff. These folks are super to work with.Second visit. Superior service
Amanda C.
Carfix was able to see me on the same day and help figure out what was wrong and got it fixed by the next day! Kit was so nice to work with and explained everything so well and was so helpful. I will definitely be going back for all my car needs.
Demara W.
A1 services definitely a auto service location I would recommend to everyone. The detailed vehicle diagnostic inspection they provide is a winner to help you understand what is needed to keep your vehicle running. The agents are professional, friendly, and full of knowledge. They explan every services that your getting or need and why. The informational and interactive vehicle health report link they send you is the best. Especially it has video links that show how the services are performed.. I couldn't have ask for a better experience.
Hershal P.
I get consistency great service here without pressure to add on many other services. They notify me of manufactory recommendations and inform me of the benefits of having them done. They have maintained my vehicles for many years without any issues or concerns. I highly recommend CarFix
Nikki M.
Omg Ron save my life and car I really appreciate you so much.. GREAT STUFF
Shea C.
Super helpful in explaining what was wrong, helped & found an aftermarket part that saved me around 500 or so dollars. Very nice polite people at both n west location and Hillsborough st.
Tyler P.
Ron from Carfix went above and beyond. These guys are thorough, extremely knowledgeable, and walk through all costs and recommendations before making you commit. As a bonus, I learned a few things from Ron for a cross-country move I am making, just because he is a helpful, nice guy! I would recommend these guys over anyone in Raleigh.
Nathy J.
I can't speak highly enough about this business and the people. I was visiting from out of state (transporting a group of students for college visits) and my car breaks down. They we already swamped but took the time to really look at what all was wrong so they could tell me whether it could get fixed right away. At first they did not think they could fix it by closing time on Friday. Since they're closed Saturday and Sunday, that meant I would have to rent a car to travel back home on Sunday, then find a way to get my car Monday after it was fixed. It was just a mess. These people were so nice, that MADE it work. They fixed my car right then and really took good care of me. I can't recommend CAR FIX enough!
Ben
My car broke down while driving on the highway. Ron at Carfix was able to resolve the issue immediately and get me driving the next day. They also offer affordable financing options for those who need the extra help. All around great customer service and would highly recommend to anyone who needs help with their vehicle.
Olivier Van D.
Service is great and friendly. This place works extra hard to work you in and is knowledgeable about our cars.
Sheila H.
Courteous service. Very professional. Explained repairs well.
Anthony R.
I appreciate the work they do and the service I have received. They keep it running like the ultimate machine it is.
Hector P.
They did great and fast work. I dropped it off and within the hour they already had it diagnosed and ready to be fixed. It was fixed the same day and the rep there was really cool. I'd give it 4 stars cuz of the price but seems unfair as they are transparent about the cost and won't continue work without your approval. So, it's on you if you want to spend it. It was about a bit more than almost any shop would've charged but they have coupons and vouchers that help. So it's kind of a trade off, you'll pay more but you absolutely get quality work and fast. 9 out of 10 ten times paying more for faster work is worth it. Some places have your car for days on simple jobs. I also like that they didn't upsell me on anything. Just what it needed and that was it. I'd likely come back and maybe even this week for the other car.
Andrew
I came in to address a leak in my car and was immediately helped by Steve at the front desk. Not only did he understand my worries but also worked with a sense of urgency to review my cars status. He was more than friendly and certainly put my worries to ease. This is an excellent mechanic shop and I would recommend it to anyone.
James S.
Fixed the issue In 15 mins, that other shops couldn’t find after full diagnostics. Very informative and helpful!
Derrick B
Fast and efficient service. Knowledgeable and accommodating.
Arkhuman11
I had found this during my visit to Raleigh after 3 other places were not able to help. I had to fix up my brakes and make back to base before curfew. Not only did these men help me but they were quick, thourough, and easy to communicate and interact with. Also on top of that, they didnt even charge me. Much appreciation and respect to the staff they reqlly helped me out and spared me a lot of hassle. Special Thanks To Steven Rudder For Heading The Assignment.
Aurianna M.
I went here a week ago after booking a next day appointment online about my ac being broken and the man at the front desk was polite and helpful.In a couple hours they had diagnosed my car and told me the costs and it was a clear cut process and their was no pressure.After agreeing on the price I was told my car would be ready to go the next morning and guess what,I got a call in the morning and it was ready to go WITH working AC!! Thank you so much and I do recommend this place will definitely be back!
Nancy M.
Easy to set up an appointment. Staff is very knowledgeable and friendly.
Abril K
Stephen & the team at Carfix are always so accommodating and understanding! Nicest people you'll ever meet! They even delivered their loaner car to me at work while they repaired my vehicle! Top tier customer service!
X X
Awesome, free diagnosis, financing, and good advice and understanding for the future! Car went from running like a nightmare to a dream! Urgent repair, got everything done the same day! Great communication throughout the day too! Steven is the best!
Christy P.
Service was excellent! Steven was a pleasure to work with and very knowledgeable.
Scott W.
It is so nice to deal with a company whose people are honest and professional. They customer service is top notch and they still are about the quality of work. I have switched my whole family to CarFix and look forward to working with them in the future
Doug M.
Great service! Very detailed diagnostic work and quick repair.
Raiana Z.
Great service. Good communication and quick service time.
Jordan S.
Easy to book an appointment online. There is a nice waiting area and staff were welcoming, efficient and quick! I went in for an inspection and they were done with my car in 30 minutes.
Angela L.
This is the Place that cares!!! All your car care needs….will be at the “ CarFix”…..TRUST☺️
Jacob S.
Had my problem diagnosed for free, gave me my options and a temporary solution to get me back on the road and more time to think it over. Quick and nice.
Everett H.
I have dealt with them on a couple times now and what I would say YOU won't be disappointed in there customers service and their work and professionalism and their truthful I would give them a 20 star rating if I could..and steven rudder the service advisor has always gone above and beyond my expectations take it from someone who's been in customers business for over 20 years they are the best!!!
A J
I recently took my car back to car fixed for a fresh set of brand new tires along with new front rotors and oil change and an alignment.Everything was done very well, and they went as far as well as to accommodate me with new tire replacements for once I actually wanted, and no additional cost to me.I certainly appreciate them doing that, and especially Steven who did work with me on that.My car runs solid, smooth, and the pickup has a specialty improved as well. So, thanks guys.
Jehad H.
This is my third time to Carfix. The staff consistently exhibited exceptional customer service. They were friendly, attentive, and took the time to address my concerns. The service was efficient, and each time I left, I felt confident that my car was in good hands. Highly recommended.
Will C.
Steven and Ivan were very helpful in getting some suspension issues fixed quickly on my Ford Explorer. Excellent service!
Nicholas S.
Highly recommended. Great service and friendly staff. Ver convenient if you are in downtown Raleigh. I will be taking our cars here for all inspections and service in the future.
Jo-Jo K.
I can't address any negative reviews (and it tends to be negative reviews that get written and aren't necessarily representative of a business's actual quality of service, etc.), but I have nothing but very good things to say about this car repair shop. I worked with Zander at its Raleigh location near Glenwood South and he was extraordinarily friendly, generous, and gave more than the usually expected time to answer all my questions and then some. I took my VW Passat in to Carfix to get a second opinion about a suggested major repair from another car repair shop. Not only was getting this second opinion from Carfix free, Zander actually allowed me to look at the bottom of my Passat with him as he very patiently and carefully explained why it did NOT need the suggested car repair that I initially got from the other car repair shop. That speaks for Carfix's transparency and looking out for the long-term interest of its customers, as well as its interest in building a good and caring relationship long-term with the latter. I will definitely be taking my car in the future back there for any future repairs because I know I will be treated fairly and generously. Thanks, Zander, and COYS!!!
MARA C.
Great service experience with a mechanic who rode with me to diagnose the noise and a front desk person who communicated every step of the way. Fair pricing and excellent results!
adamog45
Mike, Zander and the entire crew at Carfix are Fantastic. I have serviced my vehicles at both the Raleigh store and the Garner store for many years. They go above and beyond Great Service, Pricing and Genuinely care about their customers. Customers for life, I always strive for with my business and they do as well. They treat you as Family and that is rare in today's world. Pleasure as always guys. Thank you Very Much. Until next time. 😀
Alison W.
Highly Recommend! I was recently passing through Raleigh and hit some debris on the interstate. Frantically calling numerous places for help- I came across Carfix and spoke to Heather. Unfortunately she could not help me at her location, so she gave me the number to the sister location where I was able to get excellent customer service from Zander. Located on West street near downtown, this was a safe location with restaurants within walking distance. (even though Zander offered to drive me) Zander went above and beyond to make this experience as painless as possible. Fortunately they were able to make some repairs to my car in only a couple hours and I was back on my way. Can't thank you guys enough for your willingness to help, when many other places I called in Raleigh couldn't be bothered.Many Thanks to entire CARFIX staff!
Molly B.
Quick work. Wonderful customer service from everyone I’ve interacted with.
Sherry M.
On August 25th, I accidentally ran over a curb in my Kia Sportage and caused the undercarriage cover to fall down underneath the car and drag on the highway. Carfix was the closest place I came to that I thought might be able to help me. I was also on my way to a funeral and was worried that I would not be able to go because of what I had done to my car. I was pretty upset when I approached the lady behind the counter and explained what happened. Heather addressed me with a calm demeanor and found a technician who immediately took a look at my car. Her immediate attention went a long way in calming me down. Even though they could not repair my car, they were able to reattach the undercarriage cover so that I could make it to the funeral. I highly recommend Carfix!
Ben B.
One of our trusted mechanic shops in the area. Great prices, good use of technology to schedule appointments and such, and they do not try to sell you unnecessary services like the dealerships!
Rodney C.
I Thought the "Initial Testing & Inspections" Rate was a bit Expensive; However, I Do Feel that it is Justified if Doing an Overall Detailed Analysis of the Vehicle. I'm a Man that Likes to Know if Any Other Problems Exist with My Vehicles and Appreciate Any Findings Ahead of Potential Breakdowns. They Recommended the Basic Scheduled Maintenance, of Which was Overdue. They Provided Me with Excellent Service. At This PointInTime, I Feel Like I've Found a New Mechanical Auto Home. I Recommend This Auto Shop to All in Need of Service.
Lauren B.
Carfix is terrific. So many other mechanics are stuck in an archaic era. I love that Carfix sends text messages and electronic repair reports with photos so you can clearly see what the issues are. They are respectful and honest. Definitely recommend
Barb W.
Carfix was once again great to do business with. Great communication and customer service and the car is running very well! I feel better knowing my son has them close to him while in college over the next few years should he need any other services.
Tom B.
Expert job diagnosing and repairing an electrical drain on my old PT Cruiser! Solid service and very nice people - Thanks!
Bobby P.
The customer service was excellent. Christine and Heather are two of the most top notch customer service providers I have ever met. Even though the outcome wasn't to my desire, their kindness softened the blow. I would highly recommend this shop.
Teresa S.
Heather did a great job of explaining the needed repairs, and they were able to get us in and back on the road quickly.
Wesley G.
I broke down while traveling and Carfix was able to replace my alternator the same day.
Anabelle S.
From the moment I called to set up an appointment I was greeted with nothing but kindness! Heather was so thorough and honest about the work I needed done on my car, and the crew worked SO fast and knew exactly what they were doing. Heather told me I likely wouldn’t have my car back for a few days (due to the type of work I needed done), but they got everything done in a couple hours! I will 100% be bringing my car back here if I need anything else done, and I’ll be recommending this place to my friends and family as well.
Yin L.
I brought my car for an engine oil change in the place. Their service is impressive. The price is very fair and the charges are transparent. I would go back and recommend the place to friends.
Riley B.
Not quick but really nice people
Capers J.
Great service. Handled my car issue with care
Derek Curry (.
Everyone there was very kind and willing to help me with my issues. Service was extremely fast, went from estimate to completed in like 3 days when at other places it could be a week for just an estimate.
Lincoln C.
The customer service was awesome!
Circle T.
We were traveling to Raleigh for a short stay. A small panel had come loose under our Prius and did not want to risk further damage during our long ride back to DC. I happened upon Carfix and decided to give them a try. Despite being busy they fixed the problem in less than an hour at little cost. Customer service there is first rate. Highly recommend.
Jenny P.
I’ve taken my car here a few times and they’ve done a great job. The price always seems fair and I feel like I can trust them which is hard to find.
Grace B.
I brought my car here for new brakes, and Ivan was such a great help from start to finish. This shop is knowledgeable, very friendly, and super efficient with getting my car in and out quickly. I will certainly trust them with other car repairs needed in the future!
Matilda J.
They were able to fit me in quickly and gave a great detailed assessment of my car.
Shanita W.
Christine is a sweetheart and really tries her best to assist customers. Unfortunately, I wasn't able to bring my car in, but she definitely calmed more anxiety about options to getting my car in for service, and best times. I overheard her talking to the Foreman of the shop about my situation; the care and willingness to help is amazing. Most places that I called just said "no" and ended the call. I will be coming to Carfix in the future! She is a GEM!
Chauncey S.
I got to say their customer service is great they know how to talk to people great conversation the prices are awesome they tell you what needs to be fixed and their answers are always straightforward I definitely recommend this please
Bob S.
Great all around crew they have working! Super social and good to be around!
Nesreen J.
Wonderful customer service as always
EDP
I thought CarFix did a great job on my car with the transmission and oil leaks and headlight replacement. I appreciate the staff for making it an enjoyable experience.
Patrick L.
Great value, cool staff, on time- all that you can ask for and will use again!
Cy H.
Great work performed. Shuttle ride to my house while I waited too. Friendly staff and I will definitely be going back!
Jacqueline H.
I’ve been taking my car here for a little while and have had a wide range of services from oil changes to a/c repair. The work is always quick and I love that they send a list of potential repairs for me to review and approve so I know exactly what they’re doing and how much it will cost! Elliot is always so friendly and provides great customer service!!
Natalie B.
Quick in and out with a repaired tire. They put the spare back and left the car cleaner than I brought it in. Great shop!
Rachael B.
They checked out a trunk issue I was having and while inspecting, took a look at my car. They helped to get my older car in shape, and fix the trunk issue. I didn’t feel like anything was pushed on me. It was fantastic service and I look forward to bringing my future business to them!
Kimberly H.
Things could not have gone more smoothly. I received honest and direct communication every step of the way! As a new Raleigh resident, this is def my new go to car care place!
david W.
Very professional. I replaced an alternator on my Nissan Armada. Looking forward to going for other services.
Rusty W.
Great service and communication.
Hannah R.
Great service and fair pricing. Long time customer of Carfix but this was my first visit to the Raleigh location. Thanks Elliot for you help!
Eve Kakassy H.
Super efficient + quick, super nice! I’ll always trust Carfix. Thank you!
Jonathon B.
Great shop and service.
Jason H.
Had a great experience! I called after noticing the fender liner on the front passenger wheel was a few inches off the ground. Expecting a need to replace the linear, CarFix inspected the liner and replaced a few clips. I appreciate the honesty and repairing the part at a minimal cost. Will definitely return for future repair needs!
Quality Auto Repairs, and Affordable Tires at Carfix in Raleigh, NC
At Carfix Auto Repair & Tires Raleigh, you will be in great hands and comforted knowing that you are working with a premier full-service vehicle repair and maintenance shop. We employ a big team of ASE certified mechanics that can offer a wide range of different vehicle services for you. When you do come in, you will be further comforted knowing that you will receive a warranty for up to 50,000 miles on various auto repairs and services offered here.
One of the reasons that Carfix Auto Repair & Tires Raleigh is a great place to come for your vehicle service needs is that we can offer a wide range of repairs and service. We are well known for being a top retailer and provider of tires for all types of vehicles, which ensures you will have the traction and support you need. We also can provide various routine maintenance services including tire rotations, oil changes, and other services to keep your car running well. Our technicians can also provide repairs and upgrades for your engine and transmission, brakes, and other important parts of your car.
Great customer service. Second pre purchase inspection and both times very thorough and knowledgable. Definitely recommend and plan in using for future service needs.
Sunshyne B.
This location has Superb customer service each and every time I step through the door greeted with the same energy, smiles ,laughs and outstanding performance on cars. Very detailed for a woman to understand in breakdown a problem to a car( gerber). The person that locked me was Steven. He has now went to better positions but he left the store in the best of Hands. I feel secure coming to that location where the he is there or not but God knows I love to see Steven sent from the customer service Gods themselves. He is the Thor of customer service. The team at that location is the Avengers! They are all my super heroes. Keeping me moving when my business is based out of my car daily.
Christine L.
CARFIX - excellent service, as always! Got me in, provided an Uber ride to my nearby office, did a thorough assessment, and promptly got me rolling again. Even better - CARFIX let me know that they covered the repairs 100% because they warranty their work for 5 years!!! I had forgotten that they had replaced that part 3 or 4 years back.They stand behind their work!
Jimmy H.
Professional, convenient, reasonable pricing, super staff. These folks are super to work with.Second visit. Superior service
Amanda C.
Carfix was able to see me on the same day and help figure out what was wrong and got it fixed by the next day! Kit was so nice to work with and explained everything so well and was so helpful. I will definitely be going back for all my car needs.
Demara W.
A1 services definitely a auto service location I would recommend to everyone. The detailed vehicle diagnostic inspection they provide is a winner to help you understand what is needed to keep your vehicle running. The agents are professional, friendly, and full of knowledge. They explan every services that your getting or need and why. The informational and interactive vehicle health report link they send you is the best. Especially it has video links that show how the services are performed.. I couldn't have ask for a better experience.
Hershal P.
I get consistency great service here without pressure to add on many other services. They notify me of manufactory recommendations and inform me of the benefits of having them done. They have maintained my vehicles for many years without any issues or concerns. I highly recommend CarFix
Nikki M.
Omg Ron save my life and car I really appreciate you so much.. GREAT STUFF
Shea C.
Super helpful in explaining what was wrong, helped & found an aftermarket part that saved me around 500 or so dollars. Very nice polite people at both n west location and Hillsborough st.
Tyler P.
Ron from Carfix went above and beyond. These guys are thorough, extremely knowledgeable, and walk through all costs and recommendations before making you commit. As a bonus, I learned a few things from Ron for a cross-country move I am making, just because he is a helpful, nice guy! I would recommend these guys over anyone in Raleigh.
Nathy J.
I can't speak highly enough about this business and the people. I was visiting from out of state (transporting a group of students for college visits) and my car breaks down. They we already swamped but took the time to really look at what all was wrong so they could tell me whether it could get fixed right away. At first they did not think they could fix it by closing time on Friday. Since they're closed Saturday and Sunday, that meant I would have to rent a car to travel back home on Sunday, then find a way to get my car Monday after it was fixed. It was just a mess. These people were so nice, that MADE it work. They fixed my car right then and really took good care of me. I can't recommend CAR FIX enough!
Ben
My car broke down while driving on the highway. Ron at Carfix was able to resolve the issue immediately and get me driving the next day. They also offer affordable financing options for those who need the extra help. All around great customer service and would highly recommend to anyone who needs help with their vehicle.
Olivier Van D.
Service is great and friendly. This place works extra hard to work you in and is knowledgeable about our cars.
Sheila H.
Courteous service. Very professional. Explained repairs well.
Anthony R.
I appreciate the work they do and the service I have received. They keep it running like the ultimate machine it is.
Hector P.
They did great and fast work. I dropped it off and within the hour they already had it diagnosed and ready to be fixed. It was fixed the same day and the rep there was really cool. I'd give it 4 stars cuz of the price but seems unfair as they are transparent about the cost and won't continue work without your approval. So, it's on you if you want to spend it. It was about a bit more than almost any shop would've charged but they have coupons and vouchers that help. So it's kind of a trade off, you'll pay more but you absolutely get quality work and fast. 9 out of 10 ten times paying more for faster work is worth it. Some places have your car for days on simple jobs. I also like that they didn't upsell me on anything. Just what it needed and that was it. I'd likely come back and maybe even this week for the other car.
Andrew
I came in to address a leak in my car and was immediately helped by Steve at the front desk. Not only did he understand my worries but also worked with a sense of urgency to review my cars status. He was more than friendly and certainly put my worries to ease. This is an excellent mechanic shop and I would recommend it to anyone.
James S.
Fixed the issue In 15 mins, that other shops couldn’t find after full diagnostics. Very informative and helpful!
Derrick B
Fast and efficient service. Knowledgeable and accommodating.
Arkhuman11
I had found this during my visit to Raleigh after 3 other places were not able to help. I had to fix up my brakes and make back to base before curfew. Not only did these men help me but they were quick, thourough, and easy to communicate and interact with. Also on top of that, they didnt even charge me. Much appreciation and respect to the staff they reqlly helped me out and spared me a lot of hassle. Special Thanks To Steven Rudder For Heading The Assignment.
Aurianna M.
I went here a week ago after booking a next day appointment online about my ac being broken and the man at the front desk was polite and helpful.In a couple hours they had diagnosed my car and told me the costs and it was a clear cut process and their was no pressure.After agreeing on the price I was told my car would be ready to go the next morning and guess what,I got a call in the morning and it was ready to go WITH working AC!! Thank you so much and I do recommend this place will definitely be back!
Nancy M.
Easy to set up an appointment. Staff is very knowledgeable and friendly.
Abril K
Stephen & the team at Carfix are always so accommodating and understanding! Nicest people you'll ever meet! They even delivered their loaner car to me at work while they repaired my vehicle! Top tier customer service!
X X
Awesome, free diagnosis, financing, and good advice and understanding for the future! Car went from running like a nightmare to a dream! Urgent repair, got everything done the same day! Great communication throughout the day too! Steven is the best!
Christy P.
Service was excellent! Steven was a pleasure to work with and very knowledgeable.
Scott W.
It is so nice to deal with a company whose people are honest and professional. They customer service is top notch and they still are about the quality of work. I have switched my whole family to CarFix and look forward to working with them in the future
Doug M.
Great service! Very detailed diagnostic work and quick repair.
Raiana Z.
Great service. Good communication and quick service time.
Jordan S.
Easy to book an appointment online. There is a nice waiting area and staff were welcoming, efficient and quick! I went in for an inspection and they were done with my car in 30 minutes.
Angela L.
This is the Place that cares!!! All your car care needs….will be at the “ CarFix”…..TRUST☺️
Jacob S.
Had my problem diagnosed for free, gave me my options and a temporary solution to get me back on the road and more time to think it over. Quick and nice.
Everett H.
I have dealt with them on a couple times now and what I would say YOU won't be disappointed in there customers service and their work and professionalism and their truthful I would give them a 20 star rating if I could..and steven rudder the service advisor has always gone above and beyond my expectations take it from someone who's been in customers business for over 20 years they are the best!!!
A J
I recently took my car back to car fixed for a fresh set of brand new tires along with new front rotors and oil change and an alignment.Everything was done very well, and they went as far as well as to accommodate me with new tire replacements for once I actually wanted, and no additional cost to me.I certainly appreciate them doing that, and especially Steven who did work with me on that.My car runs solid, smooth, and the pickup has a specialty improved as well. So, thanks guys.
Jehad H.
This is my third time to Carfix. The staff consistently exhibited exceptional customer service. They were friendly, attentive, and took the time to address my concerns. The service was efficient, and each time I left, I felt confident that my car was in good hands. Highly recommended.
Will C.
Steven and Ivan were very helpful in getting some suspension issues fixed quickly on my Ford Explorer. Excellent service!
Nicholas S.
Highly recommended. Great service and friendly staff. Ver convenient if you are in downtown Raleigh. I will be taking our cars here for all inspections and service in the future.
Jo-Jo K.
I can't address any negative reviews (and it tends to be negative reviews that get written and aren't necessarily representative of a business's actual quality of service, etc.), but I have nothing but very good things to say about this car repair shop. I worked with Zander at its Raleigh location near Glenwood South and he was extraordinarily friendly, generous, and gave more than the usually expected time to answer all my questions and then some. I took my VW Passat in to Carfix to get a second opinion about a suggested major repair from another car repair shop. Not only was getting this second opinion from Carfix free, Zander actually allowed me to look at the bottom of my Passat with him as he very patiently and carefully explained why it did NOT need the suggested car repair that I initially got from the other car repair shop. That speaks for Carfix's transparency and looking out for the long-term interest of its customers, as well as its interest in building a good and caring relationship long-term with the latter. I will definitely be taking my car in the future back there for any future repairs because I know I will be treated fairly and generously. Thanks, Zander, and COYS!!!
MARA C.
Great service experience with a mechanic who rode with me to diagnose the noise and a front desk person who communicated every step of the way. Fair pricing and excellent results!
adamog45
Mike, Zander and the entire crew at Carfix are Fantastic. I have serviced my vehicles at both the Raleigh store and the Garner store for many years. They go above and beyond Great Service, Pricing and Genuinely care about their customers. Customers for life, I always strive for with my business and they do as well. They treat you as Family and that is rare in today's world. Pleasure as always guys. Thank you Very Much. Until next time. 😀
Alison W.
Highly Recommend! I was recently passing through Raleigh and hit some debris on the interstate. Frantically calling numerous places for help- I came across Carfix and spoke to Heather. Unfortunately she could not help me at her location, so she gave me the number to the sister location where I was able to get excellent customer service from Zander. Located on West street near downtown, this was a safe location with restaurants within walking distance. (even though Zander offered to drive me) Zander went above and beyond to make this experience as painless as possible. Fortunately they were able to make some repairs to my car in only a couple hours and I was back on my way. Can't thank you guys enough for your willingness to help, when many other places I called in Raleigh couldn't be bothered.Many Thanks to entire CARFIX staff!
Molly B.
Quick work. Wonderful customer service from everyone I’ve interacted with.
Sherry M.
On August 25th, I accidentally ran over a curb in my Kia Sportage and caused the undercarriage cover to fall down underneath the car and drag on the highway. Carfix was the closest place I came to that I thought might be able to help me. I was also on my way to a funeral and was worried that I would not be able to go because of what I had done to my car. I was pretty upset when I approached the lady behind the counter and explained what happened. Heather addressed me with a calm demeanor and found a technician who immediately took a look at my car. Her immediate attention went a long way in calming me down. Even though they could not repair my car, they were able to reattach the undercarriage cover so that I could make it to the funeral. I highly recommend Carfix!
Ben B.
One of our trusted mechanic shops in the area. Great prices, good use of technology to schedule appointments and such, and they do not try to sell you unnecessary services like the dealerships!
Rodney C.
I Thought the "Initial Testing & Inspections" Rate was a bit Expensive; However, I Do Feel that it is Justified if Doing an Overall Detailed Analysis of the Vehicle. I'm a Man that Likes to Know if Any Other Problems Exist with My Vehicles and Appreciate Any Findings Ahead of Potential Breakdowns. They Recommended the Basic Scheduled Maintenance, of Which was Overdue. They Provided Me with Excellent Service. At This PointInTime, I Feel Like I've Found a New Mechanical Auto Home. I Recommend This Auto Shop to All in Need of Service.
Lauren B.
Carfix is terrific. So many other mechanics are stuck in an archaic era. I love that Carfix sends text messages and electronic repair reports with photos so you can clearly see what the issues are. They are respectful and honest. Definitely recommend
Barb W.
Carfix was once again great to do business with. Great communication and customer service and the car is running very well! I feel better knowing my son has them close to him while in college over the next few years should he need any other services.
Tom B.
Expert job diagnosing and repairing an electrical drain on my old PT Cruiser! Solid service and very nice people - Thanks!
Bobby P.
The customer service was excellent. Christine and Heather are two of the most top notch customer service providers I have ever met. Even though the outcome wasn't to my desire, their kindness softened the blow. I would highly recommend this shop.
Teresa S.
Heather did a great job of explaining the needed repairs, and they were able to get us in and back on the road quickly.
Wesley G.
I broke down while traveling and Carfix was able to replace my alternator the same day.
Anabelle S.
From the moment I called to set up an appointment I was greeted with nothing but kindness! Heather was so thorough and honest about the work I needed done on my car, and the crew worked SO fast and knew exactly what they were doing. Heather told me I likely wouldn’t have my car back for a few days (due to the type of work I needed done), but they got everything done in a couple hours! I will 100% be bringing my car back here if I need anything else done, and I’ll be recommending this place to my friends and family as well.
Yin L.
I brought my car for an engine oil change in the place. Their service is impressive. The price is very fair and the charges are transparent. I would go back and recommend the place to friends.
Riley B.
Not quick but really nice people
Capers J.
Great service. Handled my car issue with care
Derek Curry (.
Everyone there was very kind and willing to help me with my issues. Service was extremely fast, went from estimate to completed in like 3 days when at other places it could be a week for just an estimate.
Lincoln C.
The customer service was awesome!
Circle T.
We were traveling to Raleigh for a short stay. A small panel had come loose under our Prius and did not want to risk further damage during our long ride back to DC. I happened upon Carfix and decided to give them a try. Despite being busy they fixed the problem in less than an hour at little cost. Customer service there is first rate. Highly recommend.
Jenny P.
I’ve taken my car here a few times and they’ve done a great job. The price always seems fair and I feel like I can trust them which is hard to find.
Grace B.
I brought my car here for new brakes, and Ivan was such a great help from start to finish. This shop is knowledgeable, very friendly, and super efficient with getting my car in and out quickly. I will certainly trust them with other car repairs needed in the future!
Matilda J.
They were able to fit me in quickly and gave a great detailed assessment of my car.
Shanita W.
Christine is a sweetheart and really tries her best to assist customers. Unfortunately, I wasn't able to bring my car in, but she definitely calmed more anxiety about options to getting my car in for service, and best times. I overheard her talking to the Foreman of the shop about my situation; the care and willingness to help is amazing. Most places that I called just said "no" and ended the call. I will be coming to Carfix in the future! She is a GEM!
Chauncey S.
I got to say their customer service is great they know how to talk to people great conversation the prices are awesome they tell you what needs to be fixed and their answers are always straightforward I definitely recommend this please
Bob S.
Great all around crew they have working! Super social and good to be around!
Nesreen J.
Wonderful customer service as always
EDP
I thought CarFix did a great job on my car with the transmission and oil leaks and headlight replacement. I appreciate the staff for making it an enjoyable experience.
Patrick L.
Great value, cool staff, on time- all that you can ask for and will use again!
Cy H.
Great work performed. Shuttle ride to my house while I waited too. Friendly staff and I will definitely be going back!
Jacqueline H.
I’ve been taking my car here for a little while and have had a wide range of services from oil changes to a/c repair. The work is always quick and I love that they send a list of potential repairs for me to review and approve so I know exactly what they’re doing and how much it will cost! Elliot is always so friendly and provides great customer service!!
Natalie B.
Quick in and out with a repaired tire. They put the spare back and left the car cleaner than I brought it in. Great shop!
Rachael B.
They checked out a trunk issue I was having and while inspecting, took a look at my car. They helped to get my older car in shape, and fix the trunk issue. I didn’t feel like anything was pushed on me. It was fantastic service and I look forward to bringing my future business to them!
Kimberly H.
Things could not have gone more smoothly. I received honest and direct communication every step of the way! As a new Raleigh resident, this is def my new go to car care place!
david W.
Very professional. I replaced an alternator on my Nissan Armada. Looking forward to going for other services.
Rusty W.
Great service and communication.
Hannah R.
Great service and fair pricing. Long time customer of Carfix but this was my first visit to the Raleigh location. Thanks Elliot for you help!
Eve Kakassy H.
Super efficient + quick, super nice! I’ll always trust Carfix. Thank you!
Jonathon B.
Great shop and service.
Jason H.
Had a great experience! I called after noticing the fender liner on the front passenger wheel was a few inches off the ground. Expecting a need to replace the linear, CarFix inspected the liner and replaced a few clips. I appreciate the honesty and repairing the part at a minimal cost. Will definitely return for future repair needs!
